Oscar David Bogantes Godínez
Beaverton,OR
Summary
Personable and dedicated Customer Service Representative with experience in IT support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technician
CompuCom
Beaverton, OR
06.2023 - Current
- Configured routers, switches and wireless access points for LANs and WANs.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
Sales Associate
Harbor Freight Tools USA
Beaverton, OR
10.2022 - 06.2023
- Scheduled shifts for fellow associates during peak traffic times.
- Increased purchase amounts by cross-selling with similar products.
- Maintained records related to sales for store management.
- Created successful strategies to develop and expand customer sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
System Administration And IT Infrastructure Servic
Coursera
12-2033
Operating Systems And You: Becoming A Power User
Coursera
12-2033
Web Development
Bloomtech
11-2033
The Bits And Bytes of Computer Networking
Coursera
09-2033
Technical Support Fundamentals
Coursera
05-2033
Certificate - Google IT Support
Coursera
Online2021
Certificate - Microsoft Azure Management And Security Solutions
Coursera
11.2021
Certificate - English For Customer Service
National Institute of Learning
2021
Operator of Office applications. -
National Institute of Learning
Costa Rica01.2019
Operator in computer systems -
IMEC
01.2017
Some College (No Degree) -
Portland Community College
Portland, ORSkills
- Customer Service
- Display Case Setup
- Quality Assurance
- Microsoft Office
- Public Relations
- Foreign Language Software
- Computer Skills
- People Skills
- Software Updating
- Technical Support
- Technical Troubleshooting
Certification
Spanish-Mother tongue.
Intermediate English, National Institute of Learning.
Microsoft office
Google IT support certificate - Spanish 2021
Microsoft Azure management tools and security solutions certificate. November, 2021
Timeline
IT Technician
CompuCom
06.2023 - Current
Sales Associate
Harbor Freight Tools USA
10.2022 - 06.2023
System Administration And IT Infrastructure Servic
Coursera
Operating Systems And You: Becoming A Power User
Coursera
Web Development
Bloomtech
The Bits And Bytes of Computer Networking
Coursera
Technical Support Fundamentals
Coursera
Certificate - Google IT Support
Coursera
Certificate - Microsoft Azure Management And Security Solutions
Coursera
Certificate - English For Customer Service
National Institute of Learning
Operator of Office applications. -
National Institute of Learning
Operator in computer systems -
IMEC
Some College (No Degree) -
Portland Community College
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