Osei Nkansah
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Service Technician
Zeigler Automotive Group
Lincolnwood , IL
2023.05 - Current
- Diagnosed problems and determined solutions for various customer issues.
- Maintained accurate records of service calls, repairs, and parts used.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
Help desk support
Southern Illinois university
Carbondale , United States
2021.09 - 2022.08
- Demonstrates self-motivation and curiosity to continuously improve skills and knowledge
- Exhibits excellent communication skills and ability to effectively engage with diverse stakeholders
- Proficient in data analysis, process flow development, and action planning to enhance organizational performance
- Collaborates and communicates efficiently with teams, stakeholders, and cross-functional departments
- Shows dedication to learning new skills, staying updated with industry trends, and embracing change.
Parts Delivery
O'reilly Auto Parts
Carol Stream , IL
2021.05 - 2021.08
- Successfully delivered over 500 parts orders to local businesses and customers within specified timeframes, ensuring timely completion of all deliveries
- Maintained accurate records of all inventory and delivery schedules, facilitating efficient tracking and management of parts and supplies
- Coordinated with warehouse and logistics teams to optimize delivery routes and minimize transportation costs, resulting in significant savings for the company
- Developed strong relationships with customers and business partners, providing exceptional customer service and ensuring high levels of satisfaction and loyalty.
Automotive technician
First Express Service
Aurora , IL
2018.02 - 2021.08
- Diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc
- To specification
- Explain mechanical diagnoses and required repairs in a non-technical manner to service advisor(s)
- Demonstrated/proven superior customer service skills
- Ability to read and understand repair manuals, understanding and ability to complete/fill tags and repair orders
- Ability to use and learn various diagnostic software used on tractor/trailers.
Education
CERTIFICATE - Automotive Technology
Zeigler Technical University
Hoffman Estates, IL2024-06
Bachelor of Science - Automotive Engineering
Southern Illinois University Carbondale
Carbondale, IL2022-12
Bachelor of Science - Information Technology
College of DuPage
Glen Ellyn, IL2018-01
Skills
- Work Documentation
- Equipment Inspection
- Maintenance and repair
- Documentation And Reporting
- Installation and Repair
- Mechanical abilities
- Diagnostic Testing
- OSHA Requirements
Timeline
Service Technician
Zeigler Automotive Group
2023.05 - Current
Help desk support
Southern Illinois university
2021.09 - 2022.08
Parts Delivery
O'reilly Auto Parts
2021.05 - 2021.08
Automotive technician
First Express Service
2018.02 - 2021.08
CERTIFICATE - Automotive Technology
Zeigler Technical University
Bachelor of Science - Automotive Engineering
Southern Illinois University Carbondale
Bachelor of Science - Information Technology
College of DuPage
Similar Profiles
Tyler BermanTyler Berman
Consultant at Zeigler Automotive GroupConsultant at Zeigler Automotive Group
Ahmad HleihelAhmad Hleihel
Sales and Finance Manager at Zeigler Automotive GroupSales and Finance Manager at Zeigler Automotive Group
Jeremy WitteveenJeremy Witteveen
Sales Specialist at Zeigler Automotive GroupSales Specialist at Zeigler Automotive Group