Osel Choephel
Bloomington,MN
Summary
Results-driven retail leader with a positive, can-do attitude and strong communication skills. Proven ability to build rapport across teams while driving operational efficiency, consistency, and high standards on the front end. Ambitious and resilient in managing goals, projects, and change, with a strong commitment to learning, growth, and operational excellence.
Overview
7
7
years of professional experience
Work History
Front End Manager
Lunds and Byerlys
Minnetonka, Minnesota
07.2025 - Current
- Led front-end operations to enhance customer service and satisfaction.
- Trained and mentored staff on best practices and company policies.
- Managed release schedules and ensured timely delivery of projects.
- Reviewed employee performance to identify development opportunities.
- Monitored inventory levels and optimized product displays for promotions.
Operations Professional
Lunds and Byerlys
Wayzata, Minnesota
04.2024 - 07.2025
- Full-time training program designed to provide the skills, knowledge, and experience needed to build a successful leadership career on the Front End.
- Traveled to various Lunds & Byerlys locations to shadow Front End teams, gaining insights into company culture, customer engagement, and department operations.
- Visited support facilities to gain insights into product innovation and sourcing strategies. to learn about product sourcing, innovation, and production.
- Participated in classroom training, acquiring skills and knowledge from experts across the organization to enhance operational effectiveness.
- Developed skills and knowledge necessary to lead effectively as a Front End leader at Lunds & Byerlys.
Operations Supervisor
Lunds and Byerlys
Bloomington, Minnesota
04.2021 - 04.2024
- Managed front-end operations, which included scanning items, entering pricing data, processing payments, packaging groceries, resolving checkout concerns, and training employees.
Online Shopper
Lunds and Byerlys
Bloomington, Minnesota
09.2020 - 04.2024
- Meticulous and efficient decisions in selecting proper items for customers
- Providing engaging conversations with customers and creating a delightful shopping experience.
- Scanning and packaging items
- Processed refunds and online order payments
Cashier
Lunds and Byerlys
Bloomington, Minnesota
08.2018 - 04.2024
- Packaging groceries
- Resolving any checkout concerns
- Aiding in coaching, mentoring, and training employees
- Communicating and providing excellent customer service through text messaging, phone calls, and in person.
Skills
- Customer service
- Team building
- Project management
- Adaptive
Languages
- Tibetan
- English
References
References available upon request.
Timeline
Front End Manager
Lunds and Byerlys
07.2025 - Current
Operations Professional
Lunds and Byerlys
04.2024 - 07.2025
Operations Supervisor
Lunds and Byerlys
04.2021 - 04.2024
Online Shopper
Lunds and Byerlys
09.2020 - 04.2024
Cashier
Lunds and Byerlys
08.2018 - 04.2024