Osha Dilliard
Chester,VA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Administrative Associate
Anchor Accounting
Richmond, VA
01.2024 - Current
- Answered customer inquiries via email or telephone in a timely manner while providing excellent customer service.
- Executed administrative tasks assigned by higher management in a precise manner following established protocols.
- Organized, maintained, and updated electronic filing systems to ensure accuracy of documents.
- Tracked progress of project milestones through completion while reporting any issues encountered along the way.
Customer Service Representative
Wells Fargo
Richmond, VA
12.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Office Assistant
Hennessey Lexus Of Atlanta
Atlanta, GA
05.2020 - 12.2022
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06-2017
Skills
- Clerical Support
- Excel
- Calendar Management
- Process Optimization
- Scheduling appointments
- Maintaining records
- Relationship Building
- Data Processing
- Report Preparation
- Technical Support
- Customer Service
- Data Analysis
Timeline
Administrative Associate
Anchor Accounting
01.2024 - Current
Customer Service Representative
Wells Fargo
12.2022 - 01.2024
Office Assistant
Hennessey Lexus Of Atlanta
05.2020 - 12.2022
High School Diploma -
Lloyd C. Bird High School
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