O'Sha Reid
Kings Mountain,NC
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
12
12
years of professional experience
Work History
Sales Representative
Ignition ICX
Charlotte, NC
10.2025 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Executed comprehensive product demonstrations to enhance customer understanding and engagement.
- Collaborated with marketing team to align promotional strategies with sales objectives.
- Analyzed market trends to identify new opportunities for business expansion.
EBO Representative
Meduit
Charlotte, NC
01.2021 - Current
- I assist patients with their billing accounts with the Sunlink project. I also assist my supervisor with training new hires on my specific project. I train new hires on how to explain and understand patients Explanation of Benefits, and how insurance works. I also support my supervisor and team lead with managing our dialer system.
Human Resources Manager
Tattoo Factory LLC
Gastonia, NC
07.2021 - 06.2025
- Developed and implemented HR policies aligning with company culture and compliance standards.
- Led recruitment efforts, enhancing talent acquisition strategies to attract diverse candidates.
- Streamlined onboarding processes, improving new hire integration and retention rates.
- Conducted performance management initiatives, fostering employee development and engagement.
Customer Service Dispatcher
CBRE Global Investors
Charlotte, NC
02.2023 - 06.2024
- Coordinated dispatch operations to ensure timely service work order creation/completion across multiple channels.
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction levels.
- Streamlined communication between field teams and clients, improving response times significantly.
Patient Scheduler
WestMed Practice Partners
Charlotte, NC
01.2018 - 11.2019
- Graciously assisted Pediatric and Gynecological patients with scheduling appointments and certain procedures with their specific provider.
- Carefully expedited messages/pages to specific providers based on the patient's direct need.
- Strategically developed a proposal that would assist schedulers with getting assistance from floor support when needed. The proposal was accepted and implemented by the Director.
Quality Analyst
Optum
Charlotte, NC
09.2016 - 04.2018
- Meticulously analyzed calls taken by agents, specifically looking for breeches in company policy and ethics.
- Professionally provided feedback to agents to ensure the best quality to the customers.
- Responded to customer emails within the appropriate turnaround time guidelines
- Ensured company and legal guidelines were met on each call
Account Resolution Specialist
Iqor
Charlotte, NC
01.2014 - 01.2016
- Effectively managed reports, adherence, and attendance in the absence of my direct supervisor.
- Assisted customer service representatives with training and development, policy updates, and feedback on performance issues.
- Generated positive business responses and provided support to customers resulting in exceptional customer satisfaction.
- On Floor Supervisor assisting with overseeing daily team goals and following up on customer escalations.
Education
High school diploma or GED -
Skills
- Medical Scheduling
- Insurance Verification
- Medical Records
- Medical Office Experience
- EMR Systems
- Medical Billing
- HIPAA
- Medical Receptionist
- Customer service
- Research
- Medicare
- Medical terminology
- Patient Care
- Medical Coding
- Hospital Experience
- CPT Coding
Assessments
- Medical Receptionist Skills — Highly Proficient
- November 2020
- Managing physician schedules and maintaining accurate patient records
- Full results: Highly Proficient
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Full results: Proficient
- Electronic Health Records: Best Practices — Familiar
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Full results: Familiar
- Administrative assistant/receptionist — Proficient
- December 2020
- Using basic scheduling and organizational skills in an office setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Sales Representative
Ignition ICX
10.2025 - Current
Customer Service Dispatcher
CBRE Global Investors
02.2023 - 06.2024
Human Resources Manager
Tattoo Factory LLC
07.2021 - 06.2025
EBO Representative
Meduit
01.2021 - Current
Patient Scheduler
WestMed Practice Partners
01.2018 - 11.2019
Quality Analyst
Optum
09.2016 - 04.2018
Account Resolution Specialist
Iqor
01.2014 - 01.2016