Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Terri Hess

Port Huron,MI

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

5
5
years of professional experience

Work History

Sales Representative

Boost Mobile
Port Huron, MI
12.2023 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Maintained accurate records of all sales and prospecting activities.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Managed inventory levels by ordering sufficient stock for each account.

Front Desk Receptionist

City Flats Hotel
Port Huron
06.2023 - 11.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.

Medical Receptionist

Urgent Care
Port Huron, MI
03.2023 - 06.2023
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Manufacturing/quality

Temp service agency
Port Huron
01.2020 - 09.2022
  • Manufacturing

Telemarketer

Innovative Teleservices
Port Huron
11.2019 - 03.2020
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems for donations for different charity's.

Education

GED -

Hazel Park High School
Hazel Park, MI
06.2011

Skills

  • Customer Service
  • Sales Experience
  • Team player
  • Cash Register
  • Telemarketing
  • Merchandising
  • Serving Experience
  • Cash Handling
  • Stocking
  • Leadership
  • Quality control
  • Quality inspection
  • Communication skills
  • Records Management
  • Account Servicing
  • Client Account Management
  • Medical administrative support
  • Medical scheduling
  • Front desk
  • Marketing
  • Computer skills
  • POS
  • Organizational skills
  • Phone etiquette
  • Medical office experience
  • English
  • Patient Registration
  • Patient Scheduling
  • Medical Billing
  • Medical Coding
  • Payment Collection
  • Records Maintenance
  • Front Desk Operations
  • Microsoft Office

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Representative

Boost Mobile
12.2023 - Current

Front Desk Receptionist

City Flats Hotel
06.2023 - 11.2023

Medical Receptionist

Urgent Care
03.2023 - 06.2023

Manufacturing/quality

Temp service agency
01.2020 - 09.2022

Telemarketer

Innovative Teleservices
11.2019 - 03.2020

GED -

Hazel Park High School

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Terri Hess