Oshanti Magee
Hattiesburg,MS
Summary
Dynamic professional with a proven track record in customer service and technical support, notably at Alorica. Excelled in resolving complex issues, enhancing user experience, and boosting customer loyalty through empathy and effective communication. Skilled in data entry and active listening, consistently meeting productivity targets. Demonstrated exceptional problem-solving abilities and computer proficiency, contributing to significant customer satisfaction improvements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kelly Connect Services
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
BroadPath Healthcare
03.2021 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technical Support Representative
Alorica
02.2018 - 03.2021
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed high levels of call flow and responded to technical support needs.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Cashier
Walmart
06.2020 - 02.2021
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Linear High Scool
Sugar Hill, GA05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Kelly Connect Services
02.2023 - Current
Customer Service Representative
BroadPath Healthcare
03.2021 - 08.2023
Cashier
Walmart
06.2020 - 02.2021
Technical Support Representative
Alorica
02.2018 - 03.2021
High School Diploma -
Linear High Scool