Oshchane Walker
Sacramento,CA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Independent Living Coordinator
Society for the Blind
Sacramento, CA
08.2025 - Current
- Support youth development through communication, problem solving, self awareness and teamwork.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Monitor client behavior and implement important interventions.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Program Assistant - Senior Program
Society for the Blind
Sacramento, CA
02.2024 - 07.2025
- Managed administrative tasks, including data entry and record keeping, ensuring accuracy in client information systems.
- Coordinated program logistics, ensuring efficient scheduling and resource allocation for events and activities.
- Facilitated communication between staff and clients, improving service delivery and participant satisfaction.
- Answered phone calls and provided new clients with required paperwork and questionnaires to initiate service.
- Oversaw on-site operations, directing team to ensure successful delivery of event objectives.
- Assisted elderly clients with daily living activities, enhancing comfort and well-being.
Administrative Assistant
Society for the Blind
Sacramento, CA
01.2023 - 02.2024
- Provide front desk operations and manage appointment scheduling systems.
- Answer and direct incoming calls, scheduled appointments, and handled client inquiries.
- Coordinate cross-department communication when necessary.
- Assist with delivering and distributing departmental mail.
- Support teams with scheduling, conference room set up, and administrative workflows.
- Monitor office supplies while maintaining an organized and welcoming environment.
- Collaborate with management to improve service processes and client communication.
Customer First Advocate
GoodLeap
Roseville, CA
06.2022 - 01.2023
- Deliver high-quality customer service, resolving issues with professionalism and empathy.
- Communicate with customers and internal teams to provide accurate product and service information.
- Maintain detailed records of customer accounts, interactions, and resolutions.
- Support retention efforts by building trust and ensuring customer satisfaction.
Administrative Assistant
American Leak Detection
Berkeley, CA
06.2017 - 04.2022
- Managed day-to-day office operations and coordinated a team of field technicians.
- Schedule and dispatch jobs, ensuring efficient route planning and quick customer response.
- Process invoices, payments, and reports using QuickBooks and Microsoft Office.
- Maintain digital and physical records of all service and client interactions.
- Collaborate with property managers, homeowners, and insurance companies to schedule inspections.
Education
High School Diploma -
Tracy High School
Tracy, CA06.2013
Skills
- Office Administration and Client Relations
- MS office & Google Workspace
- Communication & Time management
- Problem Solving
- Event and Program Coordination
- Leadership & Training
Certification
- Certified Project Management Professional (PMP) , Google
- Certified Community Health Worker, Futuro Health
Timeline
Independent Living Coordinator
Society for the Blind
08.2025 - Current
Program Assistant - Senior Program
Society for the Blind
02.2024 - 07.2025
Administrative Assistant
Society for the Blind
01.2023 - 02.2024
Customer First Advocate
GoodLeap
06.2022 - 01.2023
Administrative Assistant
American Leak Detection
06.2017 - 04.2022
High School Diploma -
Tracy High School