Oshiana Mull
La Marque,TX
Summary
Proven expertise in fostering social skills and classroom organization, demonstrated at Texas City Independent School District. Excelled in managing challenging behaviors and enhancing student self-confidence through empathy and targeted activities. Skilled in verbal communication, ensuring effective collaboration with parents and colleagues to support special education students' success.
Overview
6
6
years of professional experience
Work History
Special Education Paraprofessional
Texas City Independent School District
09.2023 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
- Established professional relationships with parents and other teachers to increase rapport and support.
Stock Associate
Buy Buy Baby
05.2023 - 07.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Customer Service Representative
LogistiCare
12.2021 - 08.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Member Service Representative
Associated Credit Union Of Texas
06.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Ensured timely deposits of large sums of money to maintain financial security and prevent theft.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Education
BBA - Business Administration And Management
American InterContinental University
Schaumburg, IL01.2024
Skills
- Social Skills Training
- Teacher Assistance
- Classroom Organization
- Verbal and written communication
- Instructional support
- Student Supervision
Timeline
Special Education Paraprofessional
Texas City Independent School District
09.2023 - Current
Stock Associate
Buy Buy Baby
05.2023 - 07.2023
Customer Service Representative
LogistiCare
12.2021 - 08.2022
Member Service Representative
Associated Credit Union Of Texas
06.2018 - 04.2019
BBA - Business Administration And Management
American InterContinental University
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