Microsoft Applications
Oshua Perry
Las Vegas,NV
Summary
Experienced Customer Service Professional with over 10 years of experience in the Healthcare and Telecommuting industry. Strong communicator and analytical thinker with a self-motivated attitude. Recognized for outstanding teamwork. Seeking a challenging role in Customer Services to utilize my extensive experience and contribute to the success of the organization
Overview
9
9
years of professional experience
Work History
Care Navigator
Optum
10.2021 - Current
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Streamlined healthcare services by effectively collaborating with interdisciplinary teams.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Assisted members with social determinants of health and linked to appropriate community resources.
Patient Care Technician
Sunrise Hospital & Medical Center
10.2020 - 11.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Certified Nursing Assistant
Valley Hospital & Medical Center
07.2015 - 10.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Associate of Applied Science - Respiratory Therapy
Independence University
Salt Lake City, UT11.2018
Skills
- Resource Identification
- Customer Service
- Patient Confidentiality
- Adaptability and Flexibility
- Computer Proficiency
- Medical Terminology
Software
References
References available upon request.
Timeline
Care Navigator
Optum
10.2021 - Current
Patient Care Technician
Sunrise Hospital & Medical Center
10.2020 - 11.2021
Certified Nursing Assistant
Valley Hospital & Medical Center
07.2015 - 10.2020
Associate of Applied Science - Respiratory Therapy
Independence University
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