Osiris Williams
Clinton,MA
Summary
Shift Leader with well versed in customer service. At stocking, restocking and maintaining products for store appearance. Dedicated to consistently meeting high standards of productivity. I am a hard-working individual with a drive to further myself.
Overview
6
6
years of professional experience
Work History
Sales Associate/Key Holder
MA
04.2019
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store
- Visual appeal, engage customers and promote specific merchandise
- Engaged with customers to effectively build lasting relationships
- Managing associates to accomplish tasks at in an efficient fashion
- Opening and closing procedures
Shift Lead
Walgreens
11.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Freight associate
Kohl's | MA
10.2017 - 09.2021
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Observed safety protocols when transporting
- Merchandise to different areas of store to alleviate item damage
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety
- Protocols to avoid workplace accidents.
Education
No Degree - Biology
Worcester State University
Worcester, MA06.2027
MA -
Assabet Valley Regional Technical Vocational High School
Marlborough, MA06.2016
Skills
- Customer service, Communication skills, Problem solving, Adaptive to diverse groups, Professional demeanor
- Managing Customer Needs
- Quality Assurance
- Organize Inventory
- Positive Reinforcement
- Team Player
Timeline
Shift Lead
Walgreens
11.2022 - Current
Sales Associate/Key Holder
MA
04.2019
Freight associate
Kohl's | MA
10.2017 - 09.2021
No Degree - Biology
Worcester State University
MA -
Assabet Valley Regional Technical Vocational High School
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