Osiris Ramirez
Hoffman Estates,IL
Summary
Dedicated shift manager with expertise in customer service, team management, and operational efficiency. Skilled in
scheduling, inventory management, and resolving conflicts to ensure smooth operations and satisfaction. Committed
to maintaining high standards and enhancing team performance.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Shift Manager
Raising Canes
Mount Prospect, Illinois
07.2024 - Current
- Supervised daily operations to ensure efficient service and consistent quality.
- Managed inventory levels to maintain stock and minimize waste.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with food safety regulations and quality standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
Cashier/Cook
Raising Canes
Schaumburg, Illinois
10.2019 - 07.2024
- Handled cash, credit, and mobile payments while ensuring transaction security.
- Operated frying, cooking, and food preparation equipment safely and efficiently.
- Maintained clean and organized workstations to ensure a welcoming environment.
- Trained new staff on procedures and customer service best practices as well as cooking techniques, and kitchen safety standards.
Education
Conant High School
Hoffman Estates, ILSkills
- Food safety regulations
- Conflict resolution
- Time management
- Team supervision
- Prioritization skills
- Multitasking Abilities
- Cash Handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Shift Manager
Raising Canes
07.2024 - Current
Cashier/Cook
Raising Canes
10.2019 - 07.2024
Conant High School