Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Oskana Barker

Duluth,GA

Summary

Knowledgeable Implementation Manager with more 8 years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

System Implemetation Manager

Oasis Marinas
02.2023 - 02.2024
  • Led the implementation of a new Marina Management System, resulting in 20% reduction operational costs within first year
  • Effectively streamlined operations within the Implementation Department, achieving 30% overall budget reduction through the implementation of innovative training framework, thus reducing reliance on external outsourcing.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Delivered a complex system integration project two months ahead of schedule, saving the organization $200,000 in project costs
  • Transformed underperforming Implementation Department with strategic planning efforts focused on process improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Trained end-users on new systems, enhancing their understanding and efficiency in utilizing the tools provided.
  • Established clear communication channels among team members, fostering collaboration toward shared goals during system implementations.

Project Manager, Implementation

Accureg Software
12.2020 - 02.2023
  • Led cross-functional team to successfully implement new software systems,, resulting in 20% increase in productivity within first six months
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Implemented process improvements that reduced project cycle time by 25%, leading to significant increase in customer satisfaction scores.
  • Achieved 95% overall client satisfaction rate through effective communication and proactive issue resolution during project implementations
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Project Manager, Implementation

Parity Factory
01.2019 - 12.2020
  • Manage all aspects of project lifecycles with project resources: planning, scope definition, design
  • Led migration of legacy systems to cloud-based infrastructure, reducing maintenance costs by 40% and increasing system reliability.
  • Implemented risk management strategies that reduced project risks by 50%, ensuring project delivery within scope, budget, and schedule.
  • Achieved 90% on-time delivery rate for project milestones, exceeding company benchmarks and client expectations.
  • Manage, mentor and motivate team involved directly and indirectly in all projects
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

Senior Implementation Specialist

Parity Factory
07.2018 - 01.2019
  • Led implementation of new software solution for multiple clients, resulting in 25% increase in system efficiency and 30% reduction in user support tickets within first three months
  • Conducted thorough post-implementation evaluations to measure success factors and identify areas for further improvement in future engagements.
  • Managed onboarding process for 10 new clients, achieving average time-to-implementation of two weeks, surpassing industry benchmark by 20%
  • Expedited issue resolution times by establishing streamlined escalation protocols within team, minimizing client frustration during critical moments of implementation processes.
  • Optimized team performance by providing ongoing coaching, mentorship, and professional development opportunities for junior implementation specialists.
  • Collaborated closely with product development teams to provide valuable client feedback, shaping future enhancements in line with market needs.

Software Implementation Specialist

Lighspeed Automation
12.2015 - 07.2018
  • Managed client relationships throughout implementation process, maintaining open lines of communication to address concerns and gather feedback.
  • Troubleshot issues during implementation process, collaborating with development teams to resolve problems quickly and efficiently.
  • Implemented quality assurance measures that reduced software defects by 50%, resulting in higher system reliability and customer satisfaction
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Enhanced software implementation efficiency by streamlining processes and optimizing workflows.
  • Ensured data integrity by conducting rigorous data validation checks throughout entire implementation process.
  • Served as trusted advisor to clients in their software selection process, providing expert insights and recommendations based on their unique requirements.
  • Managed and monitored installed systems for highest level of availability.

Education

Some College (No Degree) -

University of North Georgia
Gainesville, GA

Skills

  • Project Management
  • Stakeholder Management
  • User Acceptance Testing
  • Incident Management
  • Data Migration
  • Software Implementation
  • Business Processes
  • Software configuration
  • Requirements Gathering
  • SQL knowledge
  • ERP System Implementation
  • Database configuration

Certification

  • Project Management Certification

Timeline

System Implemetation Manager

Oasis Marinas
02.2023 - 02.2024

Project Manager, Implementation

Accureg Software
12.2020 - 02.2023

Project Manager, Implementation

Parity Factory
01.2019 - 12.2020

Senior Implementation Specialist

Parity Factory
07.2018 - 01.2019

Software Implementation Specialist

Lighspeed Automation
12.2015 - 07.2018

Some College (No Degree) -

University of North Georgia

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Oskana Barker