OSKAR FLACH
Cleveland,OH
Summary
Attentive Senior Desktop Support Technician leading a team of 6 or more with correcting and preventing system malfunctions to mitigate downtime for 24 schools. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
15
15
years of professional experience
Work History
Senior Desktop Support Specialist
CAI
Cleveland, OH
08.2021 - Current
- Promoted to Team Lead supporting 8 field technicians across 24 schools.
- Enhance service delivery to clients, resulting in 5% reduction in support calls.
- Identify negative hardware performance trends and common issues afflicting systems, reporting findings for remediation to engineers and third-party vendors.
- Deploy mobile devices across multiple facilities, connecting all hardware to central wireless network hubs for multi-site interconnectivity
- Act as bridge between development and end users by taking on tasks of troubleshooting and correcting software issues that arise after applications have been deployed through Intune or group policy updates.
- Manage end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and district policies.
IT Field Support Technician
JW Affinity IT
Cleveland, OH
07.2021 - 08.2021
- Responsible for imaging, provisioning, and updating more than 1000 desktop and mobile devices and other peripherals.
- Performed inventory scanning and reporting of more than 1000 computer assets.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Tracked customer issues and communicated resolutions to peers and management
- Managed user account information including rights, security, group policy.
Team Member
Mom's Organic Market
Arlington, VA
11.2020 - 06.2021
- Created and maintained customer relationships by handling questions and concerns promptly and professionally.
- Resolved customer complaints, managed database records, drafted status reports on customer service issues, placed special orders, managed returns and looked up items in question on average of 20 customers per day and 3 calls per hour.
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Grocery Clerk
Erewhon Markets
Calabasas, CA
03.2020 - 09.2020
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $1000 per month in new revenue.
- Supported promotional plans by updating signage with price changes.
Production Manager
Contracted Work
Los Angeles, CA
09.2012 - 01.2020
- Responsible for maintaining budget, tracking expenses, contracting production rentals, acquiring insurance certifications, scheduling crew and locations, and working closely with assistant director to ensure project deadlines were met and any unforeseen problems were managed and communicated to client and key creatives.
- Managed over 20 commercials with budgets in 100k to 250k range.
Producer
Small Minds, Inc
Los Angeles, CA
11.2006 - 09.2012
- Created and edited media for commercial broadcast and web deployment.
- Managed technical requirements for post-production and visual effects over 60 commercials.
- Engaged in new business by obtaining clients and developing on-going relationships.
- Developed schedules for production, editing and duplication for timely delivery.
Education
Cybersecurity Analyst Professional Certification - Cybersecurity
IBM
Online03.2022
IT Support Professional Certification - Information Technology
Google
Online02.2022
Bachelor of Science - Accounting, Computer Science
Frostburg State University
Frostburg, MD05.1993
Skills
- Account Administration
- Troubleshooting Network Issues
- Documentation Development
- System Performance Assessment
- Collaborative Team Player
- Resolving Problems and Incidents
Timeline
Senior Desktop Support Specialist
CAI
08.2021 - Current
IT Field Support Technician
JW Affinity IT
07.2021 - 08.2021
Team Member
Mom's Organic Market
11.2020 - 06.2021
Grocery Clerk
Erewhon Markets
03.2020 - 09.2020
Production Manager
Contracted Work
09.2012 - 01.2020
Producer
Small Minds, Inc
11.2006 - 09.2012
Cybersecurity Analyst Professional Certification - Cybersecurity
IBM
IT Support Professional Certification - Information Technology
Google
Bachelor of Science - Accounting, Computer Science
Frostburg State University