Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Osmairin Santana

Fayetteville,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

General Manager

Envius Beauty Spa
02.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Payroll Specialist

Quality Services
09.2019 - 12.2020
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Maintained strict confidentiality of all payroll information and records.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Completed payroll accurately and timely to meet employee expectations.
  • Updated employee files with new details such as changes in address or salary levels.

Sales Representative

Furniture World Discount Warehouse
11.2017 - 09.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Arts - Political Science

University of North Carolina At Greensboro
Greensboro, NC
12.2019

Skills

  • Bilingual
  • Staff Development
  • Cross-Functional Team Management
  • Total Quality Management
  • Employee Scheduling
  • Risk Management
  • Client Account Management
  • Safety Assurance
  • Administrative Skills
  • Customer Experience
  • Team Training
  • Safety Protocols
  • Performance Improvement
  • Staff Motivation
  • Communication Skills
  • Team Leadership
  • Analytical Skills
  • Facility Management
  • Interpersonal Skills
  • Supervision and Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

Envius Beauty Spa
02.2021 - Current

Payroll Specialist

Quality Services
09.2019 - 12.2020

Sales Representative

Furniture World Discount Warehouse
11.2017 - 09.2019

Bachelor of Arts - Political Science

University of North Carolina At Greensboro

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Osmairin Santana