Yury Martin
Las Vegas
Summary
Customer-oriented General Manager with over 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress a highly competitive environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Marie Callender's
Las Vegas
02.2008 - Current
- I Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales for both franchise locations.
- I Monitor financial performance and identify areas for improvement in cost savings and revenue generation.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Managed accounts payable, accounts receivable and payroll.
- Priced and ordered food products, kitchen equipment and food service supplies.
Service Manager
TGI Fridays
Las Vegas
04.2016 - 04.2018
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints in a timely manner.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
General Manager
Marie Callender's
Westlake
07.2001 - 12.2007
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Education
GED -
Las Vegas High School
Las Vegas, NV02-2012
Skills
- Sales
- Supply Chain Management
- P&L Management
- Workflow Planning
- Service Quality Improvement
- Inventory Control
- Safety protocol
- Multi-unit Operation Management
- Bilingual
- Schedule Management
- ServSafe Manager Certified
- Certified food handler
- Alcohol Intake Awareness
Languages
Spanish
Native language
English
Proficient (C2)
C2
Certification
- Non gaming sheriffs card
- Manager Serv Safe Certification
- SNHD food handler card
- TAM card
- 10 year DMVNV driving record
- Reliable transportation
- Drivers License
References
References available upon request.
Timeline
Service Manager
TGI Fridays
04.2016 - 04.2018
General Manager
Marie Callender's
02.2008 - Current
General Manager
Marie Callender's
07.2001 - 12.2007
GED -
Las Vegas High School