Osman Abdi

Developed and implemented strategies to increase customer satisfaction and engagement.

• Developed strong rapport with customers and created positive impression of business.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Used in-store system to locate inventory and place special orders for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Sorted and organized files.
• Picked up trash around the apartments.
• Delivered weekly newspaper to residents.
• Worked with youth afterschool program.