OSMAN K. HAYES
Norristown,PA
Summary
Safety-driven professional with over 20 years of experience in protective services, crisis management, and public interaction. Highly skilled in maintaining calm under pressure, resolving conflicts, and ensuring the safety of individuals in high-risk and dynamic environments. Certified in CPR/First Aid and trained in emergency response. Seeking to leverage strong situational awareness, communication, and safety expertise.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Officer (Act 235 Certified)
Total Security Resource Group
Wilmington, DE
01.2022 - Current
- Apply critical thinking and legal judgment in high-risk situations
- Ensure proper use-of-force protocols in compliance with state law
- Maintain situational awareness and rapid response readiness
- Provide professional interaction with clients and the public
Field Supervisor / Site Supervisor
PNC Bank / PDSJ South NJ Branch Rover
Philadelphia
06.2007 - Current
- Supervise and coordinate security operations across multiple locations
- Ensure safety and protection of personnel, clients, and property
- Respond rapidly to emergencies and high-pressure situations
- De-escalate conflicts using calm, professional communication
- Maintain compliance with safety protocols and regulatory standards
- Serve as a visible deterrent while delivering professional customer interaction
Security Professional
Allied Universal
Wilmington, DE
07.2007 - 01.2022
- Maintained safety and security across corporate and financial environments
- Acted as a frontline responder to incidents and emergencies
- Delivered consistent, professional service in high-traffic environments
- Monitored facilities and enforced policies to prevent risk and disruption
Asset Protection Agent
The Sports Authority
Burlington, NJ
08.2004 - 07.2006
- Protected company assets including merchandise, personnel, and operations
- Managed safety programs, including workers’ compensation and risk mitigation
- Monitored and responded to incidents within a retail environment
Education
High School - General Education
Delsea Regional High School
Franklinville, NJSkills
- Passenger Safety & Emergency Response
- Conflict Resolution & De-escalation
- Customer Service & Public Interaction
- Strong work ethic
- First aid
- Security compliance
- Detail-oriented
- Teamwork and collaboration
- Excellent communication & Organizational skills
Accomplishments
- Successfully completed two-week security training program.
- Supervised team of 15 staff members.
Certification
- CPR / First Aid Certified
- Pennsylvania Act 235 Lethal Weapons Certified Agent
Timeline
Security Officer (Act 235 Certified)
Total Security Resource Group
01.2022 - Current
Security Professional
Allied Universal
07.2007 - 01.2022
Field Supervisor / Site Supervisor
PNC Bank / PDSJ South NJ Branch Rover
06.2007 - Current
Asset Protection Agent
The Sports Authority
08.2004 - 07.2006
High School - General Education
Delsea Regional High School
ADDITIONAL QUALIFICATIONS
- Over 20 years in protective services and public safety
- Strong decision-making under pressure
- Experienced in emergency planning and preparedness
- Able to stand for extended periods and lift 40+ lbs
- Flexible schedule including nights, weekends, and holidays