Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Work Preference
Timeline
Generic

Gina Threlfall

North Beach,MD

Summary

Experienced customer service professional with 30 years in fast-paced environments. Skilled in managing emergencies, resolving concerns with empathy, and fostering effective communication across diverse audiences. Committed to enhancing customer experiences and ensuring safety while collaborating within teams. Prepared to leverage strong interpersonal skills and a safety-focused approach.

Qualified Emergency Medical Technician brings top-notch skills in cardiac care, invasive interventions and pharmacology. Calm under stress and ready for challenging work. Continuously reinforces abilities through simulations and seeks out additional training.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification
29
29
years of professional experience

Work History

Transport Medic / Call Center Specialist

All American Ambulance
01.1998 - Current
  • Deliver compassionate, professional care while ensuring passenger comfort and safety during transport.
  • Coordinated transportation logistics, ensuring clear communication with patients, families, and healthcare providers.
  • Maintain composure and make sound decisions during emergencies and rapidly changing situations.
  • Coordinate transportation logistics and communicate effectively with patients, families, and healthcare providers.
  • Manage high call volumes while providing courteous and accurate customer service.
  • Managed high call volumes, delivering courteous and accurate customer service to enhance patient satisfaction.
  • Maintained comprehensive documentation and adhered to safety procedures, supporting operational compliance.

Education

High School Diploma -

Southern Senior High
Harwood, MD

Cardiac Rescue Technician - Advanced Life Support, Emergency Medical Services

Maryland Fire And Rescue Institute
College Park, MD
11.2007

Skills

  • Passenger Safety & Emergency Response
  • Patient Care
  • Emergency decision-making
  • Advanced life support
  • Cardiopulmonary resuscitation
  • Intravenous therapy
  • Triage management
  • Respiratory Support
  • Injury Management
  • Telephone & Call Center Operations
  • Exceptional Customer Service
  • Professional Communication
  • Conflict Resolution & De-escalation
  • Teamwork & Collaboration
  • Multitasking in Fast-Paced Environments
  • Calm Under Pressure
  • Problem Solving
  • Adaptability & Flexibility
  • Cultural competence
  • Injury Management

Affiliations

Calvert Advanced Life Support-Calvert County, MD

2006-2014

Provided ACLS care to citizens of Calvert County, MD.

During my membership i was voted on the board of directors for a term

Served as Lieutenant for 2 years.

Huntingtown Volunteer Fire Department and Rescue squad.

Huntingtown, MD

2014-present

Awarded Top Runner 2016 & 2017

Top Ten Runner 2015-2018

Served as Secretary 2016

Appointed EMS Lieutenant 2019

Certification

Maryland Cardiac Rescue Technician (MD-CRT) — 2007 – Present

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-Site
Open to relocation: Yes

Minimum Desired Compensation

$60000/yr

Timeline

Transport Medic / Call Center Specialist

All American Ambulance
01.1998 - Current

High School Diploma -

Southern Senior High

Cardiac Rescue Technician - Advanced Life Support, Emergency Medical Services

Maryland Fire And Rescue Institute
Gina Threlfall