OSMAN SHARIF

o oversee the customer service contractor
o Assist with establishing and regularly assessing customer feedback response procedures
o Serve as the primary liaison between the contractor and other Metro departments
o Monitor customer service complaints generated by customer service representatives and
refer to the appropriate department as necessary.
o Enter service and driver complaints into the workflow with adequate information for
resolution by the appropriate department (e.g., Operations, Safety and Security,
Planning)

o Ensure the customer service contractor has the appropriate information to adequately
provide support to riders (e.g., information about detours, service interruptions, rider
responsibilities, paratransit policies and procedures)
o Communicate directly with riders who provide feedback to Metro
o Conduct quality assurance reviews of the customer service contractor
• Pass Programs
o Provide ongoing coordination and maintenance of existing pass program agreements
o Resolve complaints and issues for pass program agreement users
o Ensure impacted departments (e.g., Communications, Finance, Planning, Operations,
Training) have updated pass program information
o Collaborate with Metro’s Community Mobility Coordinator to provide educational
opportunities for current and potential pass program participants to raise awareness of
transit commuting options

• Supports and promotes the mission, initiatives, and values of Metro.
• Regular and predictable attendance and performance of essential job functions.
• Other related duties and special projects as assigned.

• Analyzed mobility data to identify trends, informing policy changes and resource allocation decisions.

• Manage and lead a team of security officers, ensuring they perform their duties effectively.
• Coordinate work schedules, assign shifts, and ensure proper coverage.
• Train new security officers and provide ongoing guidance to maintain performance standards.
• Monitor and enforce site security protocols, including visitor and employee access.
• Conduct and oversee security patrols, monitor surveillance systems, and respond to security incidents.
• Handle emergencies, security breaches, and other incidents while maintaining detailed reports.
• Serve as the primary point of contact for the client, addressing security concerns and providing updates.
• Ensure officers and site operations comply with company policies, client expectations, and legal requirements.
• Evaluate officer performance, provide feedback, and take corrective action when necessary.
• Work with police, emergency services, and company leadership when needed.
• Mentored junior staff members in professional development workshops for continuous skill enhancement.
• Developed strong relationships with key stakeholders, resulting in improved communication and collaboration.

• Provides assistance and customer service to the traveling public and other users of the San Diego County Regional Airport; directs and provides travelers directions to various locations throughout the airport and surrounding areas and points of interest within the region.
• Patrols airport roadways, parking lots and passenger loading/unloading zones, enforcing relevant codes and regulations; operates a hand-held electronic device to issue citations for violations of terminal curbside parking codes and regulations.
• Enforces relevant federal, state and local codes and regulations governing the operations of for-hire and other commercial vehicles at the San Diego County Regional Airport.
• Observes and reports unattended baggage and other suspicious situations to the proper law enforcement and security personnel.
• Participates in announced and unannounced vehicle safety inspections of taxis, shuttles, for-hire limousines and courtesy vehicles.
• Assists law enforcement and other security personnel during emergency and non-emergency situations at the airport.
• Operates a two-way radio and cell phone to communicate with other airport personnel and to assist travelers.
• Assists with the emergency evacuation of airport terminals for fire alarms, bomb threats and other emergency situations.
• Resolves conflicts between customer service representatives, taxi and shuttle drivers, and customers.
• Collects lost-and-found property from passengers and turns items over to appropriate personnel; may serve as a lost and found custodian.
• Observes and reports hazards and unsafe conditions inside and outside of airport terminals.
  Operates a microcomputer to enter and retrieve data and information.

• Monitor entry and exit points, allowing only authorized individuals.
• Conduct routine foot or vehicle patrols to deter criminal activity.
• Observe security cameras and alarm systems for suspicious activity.
• Address alarms, disturbances, and emergencies, including medical situations.
• Document incidents, observations, and daily activities in reports.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Assist with evacuations and follow emergency response protocols.
• Prevent theft, vandalism, and unauthorized access.
• Coordinate with police, fire, and emergency services when needed.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.

• Guide kids to explore STEAM and Sports-related activities
• Expand their imaginations
• Teach kids the fundamentals of different activities from basic to advanced skills
• Teach kids valuable lessons in teamwork
• Increased student motivation by developing engaging lesson plans that catered to various learning styles.
• Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Assisted in researching various topics for future program development.
• Fostered a collaborative work environment by facilitating team-building exercises and open communication workshops.

• Help to carry out the vision and mission of the Robotics Program with the guidance of the Robotics Mentor
• Document the students' individual and group progress throughout the program
• Collaborate with students to create robots that can compete at the local, state, and national level
• Assist the Robotics Mentor with building partnerships and sponsorship opportunities with local companies
• Assist with the Robotics Team budget including team fees, purchase orders, fundraising, and sponsorships
• Assist with team marketing (project management software, oversee student videos, announcements, ETV segments, etc.)
• Assist the Robotics Mentor with promoting the participation of off-campus engineering mentors
• Assist the Robotics Mentor in outreach to outside Middle and High School Robotics programs
• Tested and evaluated students on materials presented in workshops and classes.
• Increased student participation via engaging lectures and assignments.
• Conducted prospect research to identify potential new donors, expanding the organization''s funding sources and opportunities.
• Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.

• Provided compassionate support to clients with diverse needs, enhancing quality of life.
• Assisted clients with daily living activities, ensuring safety and comfort in home environments.
• Monitored client health status and reported changes to healthcare professionals for timely intervention.
• Developed individualized care plans in collaboration with families and healthcare providers to meet client goals.
• Trained and mentored new caregivers, fostering a collaborative team environment focused on client care excellence.
• Coordinated schedules and transportation for clients, ensuring access to medical appointments and social activities.
• Advocated for clients' needs within the community, strengthening support networks and resources available to them.

• Worked on fostering economic growth and self-sufficiency
• Learned skills to access mainstream opportunities
• Worked on job development, family strengthening and asset building
• Worked on technical skills to develop new businesses or expand existing businesses
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Conducted analysis of community needs and resources to support strategic plans.
• Assisted with business communications via email, social media and mailings.

• Used automated technologies, such as Automated Terminal Information System, to record data about incoming and departing flights
• Communicated with Pilot & air traffic control and other staff to ensure that all procedures are followed correctly
• Operate radar equipment to monitor aircraft positions during takeoffs and landings, including transponders to receive data from aircraft to identify potential safety risks
• Calculated aircraft weight and balance, performance requirements
• Positioned and pushed aircraft from remote locations to specified areas for operation
• Communicated with ground and operation crew to maintain loading and unloading efficiency
• Compiled with OSHA/TSA/USPS/WA and airport regulations policies and safety procedures
• Safely operated various equipment such as push-back tractors, forklift, and tugs
• Ensure that gates and pads are properly installed and removed for all pushes and tows
• Successfully resolved 90% of escalated customer issues
• Coordinated with flight operations and gate agents to manage flight changes and accommodate special needs passengers
• Make sure all equipment has been properly signed out, filled, and returned to the appropriate areas
• Ensure GPU's and PCA's or Heater are available & hook up to aircraft
• Coordinated emergency response efforts during incidents on the ramp area, ensuring timely resolution while minimizing impact on overall operations.

• Developed individualized care plans to address emotional and behavioral needs of youth.
• Implemented conflict resolution strategies to promote positive interactions among residents.
• Facilitated group activities to enhance social skills and teamwork among participants.
• Monitored daily activities, ensuring compliance with safety regulations and organizational policies.
• Collaborated with multidisciplinary teams to assess youth progress and adjust care strategies.
• Conducted training sessions on crisis intervention techniques for team members.
• Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
• Improved communication skills among youths by encouraging group discussions and collaborative projects.

• Day-to-day office work such as answering phones, writing letters, and responding to constituent inquiries
• Assist with constituent casework and District-based projects of importance, with plenty of opportunities for community outreach and engagement
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

• Developed and implemented comprehensive training programs to improve players' technical skills, tactical understanding, and physical fitness
• Provided constructive feedback and individualized coaching to players to help them reach their full potential and overcome weaknesses
• Created game strategies and formations to maximize team performance during matches
• Analyzed game footage and statistics to identify areas for improvement and adjust coaching methods accordingly
• Oversaw player development and progression within the team and identify talented players for higher-level competitions or teams
• Communicated effectively with players, parents, and club/organization officials to provide updates and address concerns
• Ensured compliance with safety guidelines and protocols during practices and matches
• Stayed up-to-date with the latest soccer coaching techniques, strategies, and industry trends
• Implemented innovative sports science techniques to optimize player health and prevent injuries throughout the season.
• Developed comprehensive scouting reports on opposing teams, providing valuable insights for game preparation and strategy formulation.

• Organized routes for delivery Drivers
• Helped train new hires
• Helped picked, pack, and ship customers orders
• Examined stored materials and reporting deterioration and damage
• Rearranged & took inventory of stored materials
• Removed materials from storage and preparing it for delivery

• Answered incoming calls, maintain administrative calendars, coordinated team meetings
• Tracked deadlines, print proposals and reports, and submitted all materials to appropriate parties to meet deadlines
• Demonstrate leadership, strong communication skills by increasing voter registration and voter turnout, helping bring City Heights voter-out from 22% to 77% in the 2016 election
• Helped found the Parent-Student-Resident Organization that got the school district to recognize our language and to provide interpretation
• Got the San Diego Unified School district to improve quality of its meal and to ensure the meals are culturally appropriate for all students
• Helped organize and carry out the 2016 Youth Power Summit drawing over 700 youth focused on disrupting the School-to-Prison Pipeline
• Have been involved in state-wide efforts to create healthy communities
• Collaborated with multidisciplinary teams to develop comprehensive action plans for clients'' benefit.
• Established strong relationships with clients to understand their needs and provide tailored support.

• Experience daily operation in healthcare setting
• Help out with paperwork
• Shadow physical therapists, Surgeons, opticians, cardiologists, opticians, psychologist, and paramedics
• Assist with patient care
• Studied with senior staff to develop deep understanding of team processes and full operational activities.
• Handled administrative and data entry work for staff.