Osmani Santana Villanueva
Jersey City,New Jersey
Summary
Dynamic and results-driven professional with a proven track record in customer relationship management and bilingual communication. Excelled at Sansone Auto by leveraging exceptional sales presentations and team leadership skills, significantly enhancing customer satisfaction and repeat business. Expert in navigating high-stress situations, demonstrating unparalleled problem-solving abilities and a friendly, enthusiastic approach.
Overview
10
10
years of professional experience
Work History
Car Salesperson
Sansone Auto
02.2021 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Contruction Worker
A&J Renovations LLC
07.2020 - 02.2021
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Assisted with successful, time-sensitive renovations of various structures.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Aviation Ordnanceman
US Navy
07.2016 - 07.2020
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Enhanced team morale by fostering a positive work environment while upholding strict safety standards during day-to-day operations involving aviation ordnance handling procedures.
- Collaborated with other Aviation Ordnancemen to efficiently load and unload munitions from transport vehicles using specialized equipment.
- Delivered mentorship to personnel, aligning performance, and encouraging career development.
- Educated personnel on safe handling and use of explosives, avoiding injuries.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
- Supervised explosives loading operations, adhering to safety protocols and procedures.
Customer Service Representative
Walgreens
02.2015 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Arts - Forensic Psychology
Kean University
Union, NJ12-2026
High School Diploma -
East Side High School
Newark, NJ06-2016
Skills
- Team leadership
- Bilingual communication
- Building rapport
- Sales presentations
- Goal oriented
- Customer service
- Friendly and enthusiastic
- Customer relationship management
- Schedule management
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Car Salesperson
Sansone Auto
02.2021 - Current
Contruction Worker
A&J Renovations LLC
07.2020 - 02.2021
Aviation Ordnanceman
US Navy
07.2016 - 07.2020
Customer Service Representative
Walgreens
02.2015 - 05.2016
Bachelor of Arts - Forensic Psychology
Kean University
High School Diploma -
East Side High School
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