Osmanis Nieves Borjas
Collier County
Summary
Results-oriented Operation Support Specialist II with extensive contract routing knowledge and a proven track record of delivering exceptional customer service. Built strong rapport with employees, customers, and management as a Customer Service Manager, enhancing overall best practices within the organization. Excelled as a Planning Technician by maintaining an outstanding customer service record and providing critical research and meticulous record-keeping support.
Overview
7
7
years of professional experience
Work History
Procurement Operations Support Specialist II
Collier County Board of County Commissioners
01.2025 - Current
- Oversee activities of assigned support, administrative, and office functions, review and process various internal and external reports, forms, invoices, contracts, and related documents. Prepare statistical summaries and narrative reports.
- Respond to inquiries and resolve complaints from the public, other jurisdictions, and internal County Divisions, Departments, and sections; prepare and proofread correspondence to ensure accuracy, completeness, and proper format.
- Provide support to hiring managers by monitoring vacancies, processing requisitions, completing HR-related forms, reviewing applications, scheduling interviews, and assisting with onboarding procedures.
- Coordinate and provide operational support for divisional programs and services, ensuring efficient management of daily operations.
Procurement Specialist
Collier County
08.2023 - 01.2025
- Strive to provide the best service to our vendors, customers, consumers, and community
- Access, input, process, and retrieve data from SAP, Cobblestone, Clerk’s Website, and DocuSign
- Prepare procurement documents for board assessment/approval
- Fielding vendor calls, providing information and explanations for necessary documentation
- Assisting front office needs by taking calls, processing mail, and customer service
- Currently assisting our Director and Assistant director with Bid tabulations, P-Card and SAP reports
- Managing my time to assist strategists by researching historical information
- Coordinating and managing our directors’ calendar; ensuring meetings were scheduled properly and agendas were submitted promptly
- Managing and maintaining Jira tickets
- Assisting the Operations team with special projects when needed while also maintaining my work to date
- Contribute to the team by helping with new employee onboarding, training, and development
Planning Technician
Keystaff - Collier County Collier County Growth Management Division
01.2023 - 08.2023
- Strive to provide the best service to our vendors, customers, consumers, and community
- Prioritize and organize tasks efficiently to accomplish media expectations
- Provided administrative support and entry of confidential data
- Supported front office operations by greeting visitors and answering phones
- Access, input, process and retrieve data from contractors’ records
- Process FIRM applications, state registration, sponsorship, and insurance
- Adhere to the Florida Statutes and Collier County Contractor Licensing Ordinance in daily activity
Cashier/Inventory
Nordstrom
12.2021 - 07.2022
- Providing excellent customer service while processing transactions, reconciling, and inventory audits twice a year.
- Management of inventory audit every 6 months
- Cashier responsibilities including reconciliation, opening and closing procedures, customer service, and time management
- Payment processing and sales opportunities for credit cards
- Credit card payment reporting
Court Clerk / Jury Clerk
Collier County Clerk of Courts
10.2020 - 02.2022
- Accurately recording and maintaining court and jury proceedings, documentation, and records.
- Transitioned from staffing agency to permanent employee for Collier County
- Managing the Judges calendar during proceedings
- Maintaining accurate records of meetings and court proceedings
- Account reconciliations daily
- Attend and assist in court proceedings, recordings, documenting
- Legal document preparation
- Conducting orientation for jurors; at multiple locations depending on the case needs, as often as four times per week
- Documenting, coordinating, and maintaining Juror information and attendance
- Processing Juror payroll
- Preparing and compiling daily, weekly, and monthly reporting on Jury batches
- Maintaining training for clerical support staff supporting the Jury Services Department
Collection Clerk
Apple One - Collier County Clerk of Courts
07.2020 - 10.2020
- Managing and processing debt collection accounts and maintaining effortless customer service interactions.
- Account management and accounting
- Contacting customers and obtaining payment or creating payment arrangements
- Ensuring accurate documentation and reporting
- Resolving billing disputes and providing alternative solutions
- Maintaining account statuses up to date
- Managing collections account activity daily
Customer Service Manager
Walmart
08.2018 - 07.2020
- Providing quality customer service as well as effective management of personnel and store procedures.
- Escalation management with troubled clientele
- Time management skills and schedule forecasting
- Reporting including time management, inventory, credit card transactions
- Managed 25 cashiers: handled their reporting, time management, quality assurance
- Account reconciling, auditing of cash registers, and daily bank deposits
- Problem-solving and cultivating good team morale
- Assuring customer satisfaction with every visit
- Gift card processing and account management
Skills
- Customer Service
- Research
- Collaborator
- Contract analysis
- Documentation
- Communication
- Efficient prioritizing
- Problem Solving
- Effective time management
Timeline
Procurement Operations Support Specialist II
Collier County Board of County Commissioners
01.2025 - Current
Procurement Specialist
Collier County
08.2023 - 01.2025
Planning Technician
Keystaff - Collier County Collier County Growth Management Division
01.2023 - 08.2023
Cashier/Inventory
Nordstrom
12.2021 - 07.2022
Court Clerk / Jury Clerk
Collier County Clerk of Courts
10.2020 - 02.2022
Collection Clerk
Apple One - Collier County Clerk of Courts
07.2020 - 10.2020
Customer Service Manager
Walmart
08.2018 - 07.2020
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