Osman S Couey
Woburn
Summary
Dynamic professional with a strong background in customer service at RTD Logistics, LLC, adept at resolving conflicts and enhancing customer loyalty. Proven ability to analyze data for informed decision-making and adapt teaching methods to diverse learning styles as a Math Teacher. Skilled in active listening and proficient in Microsoft Excel.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
RTD Logistics, LLC
07.2017 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Math Teacher
NYC Department of Education
09.1993 - 06.2017
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Adapted teaching style to accommodate diverse learning needs, resulting in improved academic performance for all students.
- Collaborated with colleagues to create interdisciplinary lesson plans, promoting a deeper understanding of mathematical connections across subjects.
- Implemented data-driven instruction by analyzing student performance data to inform lesson planning and differentiation strategies.
- Enhanced students'' understanding of complex mathematical concepts by incorporating hands-on activities and real-world examples into lessons.
Education
Ethnic Multicultural Education
College Of Mount Saint Vincent
The Bronx, NY05-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative
RTD Logistics, LLC
07.2017 - 06.2025
Math Teacher
NYC Department of Education
09.1993 - 06.2017
Ethnic Multicultural Education
College Of Mount Saint Vincent
Similar Profiles
ANTHONY O. NJOKUANTHONY O. NJOKU
Licensed Behavioral Specialist (LBS) at ROAD-TO- DESTINY (RTD)Licensed Behavioral Specialist (LBS) at ROAD-TO- DESTINY (RTD)
VinRobert LauriceVinRobert Laurice
HVAC Installer at RTD ContractingHVAC Installer at RTD Contracting
Stans LakoStans Lako
Technician at RTD EnterpriseTechnician at RTD Enterprise
Deanna CorbyDeanna Corby
Senior Investigator at Level InvestigationsSenior Investigator at Level Investigations
Julie MartinJulie Martin
Patient Care Coordinator at Dr. Mickey's OrthodonticsPatient Care Coordinator at Dr. Mickey's Orthodontics