Osmany Chavez
Broadway,VA
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Team Leader
Axcex Media
Richmond, VA
08.2023 - Current
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
IT workstation Analyst
Augusta Health
01.2023 - 03.2023
- Daily support on different user's tickets
- Installing and configuring new workstations and printers
- Troubleshooting network configuration tickets
- Troubleshooting softwares settings.
Jr. Account Manager
Axcex Media, LLC
Richmond, VA
06.2022 - 10.2022
- Management of several ongoing projects
- Time management to meet deadlines
- Build and test new networks at hospitals for medical equipment usage
- Fiber optic, Coaxial and UTP copper cables termination and test.
- Analyzed customer feedback to identify areas for improvement in services or products offered.
- Followed up with customers to ensure satisfaction with product and service delivery.
- Provided customer service and support to clients.
Team Leader
Axcex Media
Richmond, VA
06.2020 - 06.2022
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
Low Voltage Technician
Axcex Media
Richmond, Virginia
08.2018 - 06.2020
- Collaborated with other tradespeople on multi-disciplinary projects involving low voltage systems.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Maintained accurate records of all maintenance activities performed at each job site.
- Assessed project blueprints and drawings to assess project scope and required materials.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
Education
Electrical Engineering Technology -
Old Dominion University
Norfolk, VA05-2026
Associate of Applied Science, Computer and Electronics Technology: Secure Computer Networking -
Blue Ridge Community College
05.2023
Skills
- Account Management
- Customer Service
- Organization Skills
- Technical Support
- Troubleshooting
- Analytical Skills
- Microsoft Office
- Network Architecture
- Cable Networks
- Network Configuration
- Quality Improvement
- Work Planning
- Problem-Solving
- Analytical Thinking
- Performance Improvement
- Team motivation
- Conflict Resolution
- Safety processes and procedures
- Goal Setting
- Issue Resolution
- Work Planning and Prioritization
- Teamwork and Collaboration
- Complex Problem-Solving
- Attention to Detail
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Family oriented and enjoy spending time surrounded by family members and friends
- Animal lover, father of two border collies.
References
References available upon request.
Timeline
Team Leader
Axcex Media
08.2023 - Current
IT workstation Analyst
Augusta Health
01.2023 - 03.2023
Jr. Account Manager
Axcex Media, LLC
06.2022 - 10.2022
Team Leader
Axcex Media
06.2020 - 06.2022
Low Voltage Technician
Axcex Media
08.2018 - 06.2020
Electrical Engineering Technology -
Old Dominion University
Associate of Applied Science, Computer and Electronics Technology: Secure Computer Networking -
Blue Ridge Community College
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