Osmer Martinez
Richmond,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Writer
Halo Publishing International Y Hola Publishing In
02.2023 - Current
- Enhanced client satisfaction by delivering high-quality written content tailored to specific industries and target audiences.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
INSURANCE GENERAL AGENCY
CROWNS BROKERS INC
02.2021 - Current
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Reduced operational costs by negotiating favorable contracts with vendors and optimizing resource allocation strategies.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Implemented innovative technology solutions to optimize business processes, improve client communications, and increase staff productivity.
- Managed all aspects of the insurance claims process, ensuring prompt resolution and optimal outcomes for clients.
- Mitigated risk exposure for clients by thoroughly assessing their individual circumstances and recommending appropriate coverage levels.
- Continuously updated industry knowledge through ongoing professional development activities, staying current on relevant trends and best practices.
- Led efforts to maintain a positive work environment that fostered employee engagement, collaboration, and job satisfaction.
- Delivered informative presentations at community events to educate potential customers about available insurance products and services.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Collaborated with underwriters in creating customized insurance packages suited to the specific requirements of both individual and corporate clientele.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
- Enhanced team productivity by implementing efficient workflows, training programs, and performance management systems.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
- Streamlined internal processes for greater efficiency, improving overall agency performance and profitability.
- Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
- Established partnerships with other financial service providers to offer comprehensive solutions for clients'' diverse needs.
Music Composer and Producer
LMG Music Production LLC
01.2004 - Current
- Collaborated with musicians to arrange and produce high-quality recordings of compositions for various projects.
- Composed theme songs for popular television series, contributing to long-lasting cultural impact and viewer loyalty.
- Author, Composer, Musician and Producer in the genres; Pop, Latin, Reggae Bolero, Pasajes, Venezuelan Gaita and Ranchero. I have more than 500 registered compositions.
- I participated in international music festivals, showcasing original compositions to a global audience and expanding his professional network.
- Member of the Association of Authors and Composers of Venezuela (SACVEN 9498)
- Member of the Venezuelan Association of Performers and Producers of Phonograms (AVINPRO 01668)
- Voting Judge Member of The Latin Recording Academy in the United States (Latin Grammy AXXRFEW)
- Member of the American Association of Composers, Authors and Publishers (ASCAP 2526275)
- General Director and owner of La Maquinaria Gaitera de
Osmer Martínez C.A. 2003 to present.
Education
Master of Science - International Trade
European Postgraduate Institute
Madrid Spain01.2012
Master of Science - National Security Studies
Institute of Higher Studies For National Defense
Caracas Venezuela07.2009
Associate of Arts - Public Finance
Santa Maria University
Caracas Venezuela06.2004
Associate of Arts - Tax Law Specialist,
Santa Maria University
Caracas Venezuela06.2004
Associate of Arts - Tax Law Specialist,
Salamanca University
Salamanca Spain01.2003
Master of Science - National Security Studies
Higher Institute of The National Guard
Caracas Venezuela07.2001
Associate of Science - Financial Resources Administration
School of The Americas
Atlanta, GA1999
Skills
- Policy analysis
- Claims Management
- Data Interpretation
- Financial Acumen
- Insurance product knowledge
- Client Relations
- Customer Service
- New Client Acquisition
- Regulatory Compliance
- Vision and dental insurance
- Licensed Insurance Agent
- Business Planning
Certification
- Licensed TX - Insurance Agent
- Licensed FL - Insurance Agent
- Licensed GA - Insurance Agent
- Licensed NC- Insurance Agent
- Licensed SC - Insurance Agent
- Licensed SD - Insurance Agent
- Licensed NM- Insurance Agent
- Licensed MD - Insurance Agent
- Licensed MI - Insurance Agent
- Licensed AZ- Insurance Agent
- Licensed CO - Insurance Agent
- Licensed OH - Insurance Agent
- Licensed PA- Insurance Agent
- Licensed WV - Insurance Agent
- Licensed UT - Insurance Agent
- Licensed LA- Insurance Agent
- Licensed MO - Insurance Agent
- Licensed DE- Insurance Agent
- Licensed OK- Insurance Agent
- Licensed TN- Insurance Agent
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Writer
Halo Publishing International Y Hola Publishing In
02.2023 - Current
INSURANCE GENERAL AGENCY
CROWNS BROKERS INC
02.2021 - Current
Music Composer and Producer
LMG Music Production LLC
01.2004 - Current
Master of Science - International Trade
European Postgraduate Institute
Master of Science - National Security Studies
Institute of Higher Studies For National Defense
Associate of Arts - Public Finance
Santa Maria University
Associate of Arts - Tax Law Specialist,
Santa Maria University
Associate of Arts - Tax Law Specialist,
Salamanca University
Master of Science - National Security Studies
Higher Institute of The National Guard
Associate of Science - Financial Resources Administration
School of The Americas
- Licensed TX - Insurance Agent
- Licensed FL - Insurance Agent
- Licensed GA - Insurance Agent
- Licensed NC- Insurance Agent
- Licensed SC - Insurance Agent
- Licensed SD - Insurance Agent
- Licensed NM- Insurance Agent
- Licensed MD - Insurance Agent
- Licensed MI - Insurance Agent
- Licensed AZ- Insurance Agent
- Licensed CO - Insurance Agent
- Licensed OH - Insurance Agent
- Licensed PA- Insurance Agent
- Licensed WV - Insurance Agent
- Licensed UT - Insurance Agent
- Licensed LA- Insurance Agent
- Licensed MO - Insurance Agent
- Licensed DE- Insurance Agent
- Licensed OK- Insurance Agent
- Licensed TN- Insurance Agent
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