Ostin McNeil-Vaneck
Anchorage
Summary
Dynamic manager skilled in overseeing operations and training staff to drive productivity and customer satisfaction. Adept at implementing effective training programs and managing diverse teams, contributing to reduced turnover and improved morale.
Detail-oriented professional with strong skills in inventory management and compliance. Known for enhancing workplace safety and operational efficiency through comprehensive training and strategic decision-making.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Manager
Uhaul Moving And Storage
Anchorage, AK
07.2023 - 05.2026
- Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Implemented inventory management systems to optimize storage space and reduce costs.
- Conducted regular safety audits, maintaining compliance with regulations and enhancing workplace safety.
- Developed training materials to support employee onboarding and skill development initiatives.
- Managed scheduling of personnel to ensure adequate coverage during peak business hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Representative
Uhaul Moving And Storage
Anchorage, AK
11.2019 - 03.2024
- Assisted customers with rental inquiries, providing accurate information and resolving issues promptly.
- Processed transactions efficiently using company software, ensuring smooth customer experiences.
- Collaborated with team members to maintain organized storage facilities and uphold safety standards.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Managed inventory levels through regular audits, improving stock accuracy and availability for customers.
- Coordinated with cross-functional teams to implement policies that improved overall service efficiency and effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Delivery Driver
High Performance
Anchorage, AK
01.2017 - 08.2018
- Delivered packages efficiently within designated timeframes.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Navigated diverse routes to optimize delivery times and reduce fuel consumption.
- Assisted in training new drivers on best practices and operational procedures.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Delivery Driver
CARQUEST
Anchorage, AK
05.2015 - 07.2017
- Collaborated with dispatch team to coordinate delivery schedules effectively.
- Implemented process improvements that enhanced route efficiency and customer satisfaction.
- Oversaw vehicle maintenance checks to ensure reliability and performance standards were met.
- Mentored junior drivers, fostering a culture of safety and teamwork within the department.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Improved delivery accuracy by diligently checking orders before departure.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Maintained clean and safe vehicle, contributing to positive image of company.
Shooting Coach
Birch Wood Shooting Range
Chugiak, AK
04.2013 - 08.2014
- Developed individualized training programs for diverse skill levels to enhance shooting proficiency.
- Conducted regular safety briefings and ensured compliance with range regulations and standards.
- Mentored junior coaches, fostering their development and improving instructional techniques.
- Analyzed shooter performance data to identify areas for improvement and adjust training methods accordingly.
- Organized competitive shooting events, enhancing team cohesion and promoting skills among participants.
- Collaborated with management to refine operational procedures, optimizing range usage and scheduling efficiency.
- Maintained accurate records of player statistics, attendance, and performance evaluations for reference during coaching discussions and future planning.
- Increased player confidence by providing consistent encouragement, recognition of accomplishments, and constructive feedback.
- Collaborated with coaching staff to create comprehensive training plans for each athlete.
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Education
GED -
Chugiak High
Chugiak, AK05.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Schedule preparation
- Sales management
- Workforce management
- Budget control
- Expectation setting
- Emergency response
- Safety procedures
- Employee onboarding
- Inventory management
- Risk management
- Skype
- Financial records oversight
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Problem-solving
- Hiring and training
- Good judgment
- Active listening
- Employee development
Timeline
Manager
Uhaul Moving And Storage
07.2023 - 05.2026
Customer Service Representative
Uhaul Moving And Storage
11.2019 - 03.2024
Delivery Driver
High Performance
01.2017 - 08.2018
Delivery Driver
CARQUEST
05.2015 - 07.2017
Shooting Coach
Birch Wood Shooting Range
04.2013 - 08.2014
GED -
Chugiak High