Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer

Osvaldo Escorcia

Greer,SC

Summary

With a proven track record at PCM, I excel in streamlining operations and enhancing team productivity through effective training and mentoring. My strategic planning and problem-solving skills have significantly improved operational efficiency, fostering a culture of continuous improvement and collaboration. Achieving a notable increase in customer satisfaction, I lead with adaptability and a focus on results.

Overview

8
8
years of professional experience

Work History

Manger and Supervisor

PCM
06.2020 - Current
  • Coordinated cross-functional projects to achieve organizational goals.
  • Conducted performance reviews to support employee development.
  • Developed training programs for enhanced employee performance.
  • Increased customer satisfaction with streamlined service procedures.
  • Trained staff on best practices to enhance service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.

Training New People Mantienes Hevy Equipment

PCM
06.2018 - Current
  • Collaborated with departments to streamline processes and improve workflow.
  • Maintained records and files for easy access and reference, facilitating information sharing.
  • Coordinated events and workshops for fostering team engagement and knowledge sharing.
  • Developed presentations for team meetings, enhancing communication and collaboration.

Operations Specialist

PCM
04.2017 - Current

Facilitated efficient management of operation for the production line's first shift.

Education

Secubdaria Federal Numero 2
Tulancingo Hidalgo Mexico

Skills

  • Training and mentoring
  • Staff management
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Goal oriented
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement
  • Relationship building
  • Schedule development
  • Public speaking
  • Conflict resolution
  • Inventory oversight
  • Safety protocols
  • Coaching and mentoring
  • Workflow management
  • Employee development
  • Performance management
  • Teamwork and collaboration
  • Problem-solving
  • Department organization
  • Effective communication
  • Adaptability and flexibility
  • Active listening

Languages

Spanish
Native or Bilingual

Timeline

Manger and Supervisor

PCM
06.2020 - Current

Training New People Mantienes Hevy Equipment

PCM
06.2018 - Current

Operations Specialist

PCM
04.2017 - Current

Secubdaria Federal Numero 2
Osvaldo Escorcia