Osvaldo Gonzalez
Cape Coral,FL
Summary
Highly efficient operations coordinator well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Open minded willing to learn new things in order to meet company needs and expectations.
Overview
5
5
years of professional experience
Work History
Associate
Fusion Industries
05.2023 - Current
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
Customer Service Associate /Outside Operator
City Of Cape Coral
05.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Associate
HomeGoods, TJX Companies
11.2018 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
North Nicholas High School
Cape Coral, FL11.2017
Skills
- Merchandise Receiving and Handling
- Handheld Computer Device Software
- Sales Records Management
- Ability to Lift 40 Pounds
- Supporting Sales Staff
- Microsoft Outlook
- Active Listening
- Customer Service
- Team Cooperation
- Speaking
- Microsoft Office
- Microsoft Windows
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate
Fusion Industries
05.2023 - Current
Customer Service Associate /Outside Operator
City Of Cape Coral
05.2021 - 04.2023
Sales Associate
HomeGoods, TJX Companies
11.2018 - 05.2021
High School Diploma -
North Nicholas High School
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