Osvaldo Navarro
Houston,TX
Summary
Dynamic manager with a proven track record at Local Table Group, enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in time management and staff training, I successfully reduced drink wait times and increased per sale revenues, fostering a positive environment that drives business success.
Overview
22
22
years of professional experience
Work History
Bartender / Manager
Local Table Group
Katy
03.2003 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Education
Graphic Design
Universidad Mesoaméricana
Quetzaltenango , Guatemala Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender / Manager
Local Table Group
03.2003 - Current
Graphic Design
Universidad Mesoaméricana