Osvaldo Pena
Santa Ana,CA
Summary
Results-oriented employee committed to excelling in multiple fields. Demonstrates strong company values with an acute focus on guest satisfaction. Experienced in food service, customer service, and inventory management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fulfillment Expert
Target Co
Santa Ana, CA
07.2024 - Current
- Developed and maintained relationships with suppliers to ensure timely delivery of orders.
- Performed regular audits of fulfillment processes in order to identify potential problems or areas of improvement.
- Managed inventory levels by monitoring stock and sales trends, adjusting order quantities accordingly.
- Provided excellent customer service by responding to inquiries promptly and professionally.
Guest Advocate
Target Co
Santa Ana, CA
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Operated cash register accurately and effectively
Barista
Target Co
Santa Ana, CA
08.2022 - Current
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Managed cash register and processed transactions with accuracy and integrity.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Pizza Maker
Target Co
Santa Ana, CA
08.2022 - Current
- Ensured compliance with health and safety regulations in the kitchen area.
- Received deliveries of food items, checking each item against invoices for accuracy.
- Unloaded delivery trucks to place food items and ingredients in designated space in restaurant.
Kitchen Cook
Panda Restaurant Group, Inc., Panda Express
Santa Ana, CA
03.2022 - 08.2022
- Thrived in a demanding and fast-paced work setting, delivering exceptional results within narrow deadlines.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Performed workstation prep prior to shift start.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Inspected food quality prior to serving to ensure it met company standards.
Graphic Designer
Centeno Cleaning Company
Santa Ana, CA
02.2021 - 06.2021
- Produced promotional displays, packaging and marketing collateral for retail environments.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
Education
High School Diploma -
Valley High School
Santa Ana, CA06-2022
Skills
- Teamwork and Collaboration
- Multitasking
- Cash Register Operation
- Flexible and Adaptable
- Customer Service
- Taking Initiative
- Fast-Paced Environment
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Food Handlers Certification
References
References available upon request.
Timeline
Fulfillment Expert
Target Co
07.2024 - Current
Guest Advocate
Target Co
10.2022 - Current
Barista
Target Co
08.2022 - Current
Pizza Maker
Target Co
08.2022 - Current
Kitchen Cook
Panda Restaurant Group, Inc., Panda Express
03.2022 - 08.2022
Graphic Designer
Centeno Cleaning Company
02.2021 - 06.2021
High School Diploma -
Valley High School
- Food Handlers Certification
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