Osvaldo Rosas Pachuca
Chicago,IL
Summary
Driven professional with a proven track record in clerical support and customer service, exemplified during tenure at Marine Corps. Excelled in maintaining confidentiality and enhancing customer satisfaction. Skilled in database entry and problem-solving, achieving significant improvements in operational efficiency and client engagement. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Marine Corps
01.2021 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Fast Food Employee
Jimmy John's
08.2020 - 12.2020
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
Server
Steak N Shake
02.2020 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Activities Assistant
Lee Manor
07.2019 - 11.2019
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Education
High School Diploma -
Maine West High School
Des Plaines, IL05.2020
No Degree - Manufacturing
Technology And Manufacturing Association
Schaumburg, IL11.2019
Skills
Clerical Support
Maintaining confidentiality
Verbal and written communication
Database entry
Customer follow-up
Documentation and Recordkeeping
Daily Reporting
Correspondence Preparation
Office Supply Management
Mail Routing
Mail handling
Outgoing Mail Preparation
Document Review
Document Typing and Formatting
Office Machine Operation
Document Editing
Multitasking
Customer Service
Time Management
Problem-solving abilities
Team building
Certification
- CNC Lathe Machine Operator Technology & Manufacturing Associate 2019 November
- CNC Milling Machine Operator Technology & Manufacturing Associate 2019 November
Languages
Spanish
Native or Bilingual
Timeline
Administrative Clerk
Marine Corps
01.2021 - Current
Fast Food Employee
Jimmy John's
08.2020 - 12.2020
Server
Steak N Shake
02.2020 - 06.2020
Activities Assistant
Lee Manor
07.2019 - 11.2019
High School Diploma -
Maine West High School
No Degree - Manufacturing
Technology And Manufacturing Association
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