Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

OSWALD RAMIREZ

Las Vegas

Summary

Dynamic Compliance Officer with expertise in compliance monitoring and document review at Cash Factory USA. Enhanced cross-functional collaboration and streamlined auditing processes, driving regulatory adherence. Excelled in customer service and problem-solving, negotiating payment plans to boost debt recovery. Proficient in Microsoft Excel, achieving 95% accuracy in financial reporting.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Compliance Officer

Cash Factory USA
06.2021 - Current
  • Assisted in monitoring compliance with internal policies and external regulations.
  • Supported the development and implementation of compliance training programs for staff.
  • Conducted routine audits to identify areas for improvement in compliance processes.
  • Collaborated with cross-functional teams to ensure adherence to regulatory requirements.
  • Used advanced software to prepare documents, reports, and presentations.
  • Gathered financial information, prepared documents, and excel sheets.
  • Negotiated payment plans with clients to facilitate debt recovery and maintain customer relationships.
  • Reviewed loan applications for accuracy and completeness, ensuring compliance with lending standards.

Loan Processor

Dollar Loan Center
12.2019 - 05.2020
  • Coordinated communication between borrowers, lenders, and underwriting teams to expedite processing timelines.
  • Evaluated credit reports and financial documents to assess borrower eligibility and risk profiles.
  • Ensured timely responses to client inquiries, fostering strong relationships through effective communication practices.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.

Assistant Manager

Check City
10.2017 - 10.2019
  • Streamlined operational processes to enhance team efficiency and productivity.
  • Coordinated training sessions for new staff, improving onboarding experience and knowledge retention.
  • Analyzed customer feedback data to identify service gaps and drive improvements.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Oversaw daily operations to maintain store cleanliness and organization.

Lead Photographer

Digiphoto
09.2016 - 08.2017
  • Led creative direction for diverse photography projects, ensuring alignment with client vision and brand standards.
  • Mentored junior photographers, enhancing their technical skills and artistic approaches through constructive feedback.
  • Implemented advanced editing techniques using In House Editing Suite to elevate final image quality and impact.
  • Implemented upselling techniques, increasing average transaction value consistently across client base.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Student Worker

Stanford Brown College
04.2014 - 08.2016
  • Assisted with daily administrative tasks, ensuring smooth operations and effective communication within team.
  • Supported faculty with research projects, organizing data and maintaining accurate records for analysis.
  • Coordinated events, collaborating with peers to ensure successful execution and attendee engagement.
  • Assisted patrons in locating resources and utilizing library systems effectively.
  • Managed circulation desk operations, ensuring accurate check-in and check-out procedures.

Games Attendant

Circus Circus- Midway Games
12.2010 - 04.2014
  • Supervised daily operations of gaming areas, ensuring compliance with safety regulations and operational standards.
  • Trained new staff on equipment usage, enhancing team efficiency and service quality.
  • Monitored game equipment functionality, promptly addressing technical issues to minimize downtime.
  • Assisted in developing engaging guest experiences through interactive games and activities.
  • Conducted regular inspections of gaming areas, maintaining cleanliness and organization for optimal guest satisfaction.
  • Answered guest questions to provide fun game experience.

Education

Bachelor of Arts - Film Making

Sanford–Brown College
Las Vegas

High School Diploma -

Valley High School
Las Vegas
06-2011

Skills

  • Compliance monitoring
  • Document review
  • Auditing processes
  • Internal audits
  • Customer service
  • Problem-solving skills
  • Cash handling
  • Payment processing
  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • File management

Certification

  • CNP - Certified Notary Public

Languages

Spanish

Timeline

Compliance Officer

Cash Factory USA
06.2021 - Current

Loan Processor

Dollar Loan Center
12.2019 - 05.2020

Assistant Manager

Check City
10.2017 - 10.2019

Lead Photographer

Digiphoto
09.2016 - 08.2017

Student Worker

Stanford Brown College
04.2014 - 08.2016

Games Attendant

Circus Circus- Midway Games
12.2010 - 04.2014

Bachelor of Arts - Film Making

Sanford–Brown College

High School Diploma -

Valley High School

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