Oswaldo Javier Aguilar Peña
Cd Juarez,Chih.
Summary
I'm interested in working full-time, within the administrative area and / or production. I am seeking personal development and applying my knowledge and skills to lead a team and solve problems under pressure, contributing to this meeting the goals of the company.
Overview
18
18
years of professional experience
Work History
Customer service specialist
DISH network
02.2024
- Direct sales, Retention specialist, direct advice on products and services, Direct customer service
Machine Operator
Aurora Technologies in
06.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Delivery driver
Yudenich transport
08.2023 - 01.2024
- Delivery package, Cleaning vehicle, truck loading and unloading, basic truck maintenance
branch manager customer service and sales
Teléfonos de México S A B de CV (TELMEX)
01.2019 - 01.2023
- Direct supervision of employees in customer service, work by objectives, training of employees, preparation of work plans, direct customer service to solve complaints or unattended failures, supervision of offerings and closing sales
Advisor Customer Service
Radiomovil Dipsa (Telcel)
07.2008 - 01.2018
- Direct and personalized customer care, Direct Solution to service problems and clarifications, Support of configurations of mobile terminals, Sales of wireless equipment, Advisories monthly income plans and direct sales of mobile phone services, Work on objectives and sales goals
Branch Manager
Bancoppel S.A.
12.2006 - 06.2008
- Monitoring Branch employees, Training employee branch, Approach action plans sales strategies, Interviews and hiring employees, Monitoring main cashiers, mixed cashiers, branch and vault, Sale and advice of financial products, loans, account opening and investment
Education
Bachelor Of Administrative Studies - Business Administration
Instituto Tecnológico De Ciudad Juárez
Cd Juárez 09.2000
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Excellent written and oral communication
- Complaint Handling
- Problem Resolution
- Customer Retention
- Computer Proficiency
- Active Listening
Academictraining
COBACH 6
High school diploma
Cd Juárez
Computing - Skills
- Windows
- Office (Word processors Word and Excel spreadsheets)
- SAP
- Internet
- Outlook
Aptitudes
- Leadership
- Work under pressure
- Problem solving
- Work objectives and sales goals
- Schedule
Phone
915 3736757
Personal Information
- Place of Birth: Cd Juarez, Chih.
- Date of Birth: 09/14/82
Timeline
Machine Operator
Aurora Technologies in
06.2024 - Current
Customer service specialist
DISH network
02.2024
Delivery driver
Yudenich transport
08.2023 - 01.2024
branch manager customer service and sales
Teléfonos de México S A B de CV (TELMEX)
01.2019 - 01.2023
Advisor Customer Service
Radiomovil Dipsa (Telcel)
07.2008 - 01.2018
Branch Manager
Bancoppel S.A.
12.2006 - 06.2008
Bachelor Of Administrative Studies - Business Administration
Instituto Tecnológico De Ciudad Juárez
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