Oswaldo Elias Flores Downs
Colonia Nicaro,Managua
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Broker Assistant
Beycome Broker of Florida
07.2021 - 10.2024
- Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
- Processed and verified all new account applications and documents.
- Input transfer data into system and manually updated accounting and certificate records.
- Optimized time management for brokers by handling routine tasks such as scheduling appointments and managing calendars.
- Improved efficiency by preparing detailed reports on client portfolios, enabling brokers to make better-informed decisions.
Appointment Setter
Optical BPO
01.2020 - 06.2021
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Customer Service Representative
SITEL, Nicaragua
08.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Accedo Technologies
09.2015 - 07.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Colegio Bautista
NicaraguaHigh School Diploma -
Colegio Cristiano Rey Salomon
Managua Nicaragua 05.2001 -
Skills
Data entry proficiency
File Organization
Document Management
Sales strategy development
Appointment Scheduling
Real estate regulations
Follow-up Coordination
Sales skills
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Multitasking Abilities
Computer Literacy
Excellent Communication
Professional ethics
Decision-Making
Self Motivation
Time management abilities
Adaptability and Flexibility
Effective Communication
Active Listening
Organizational Skills
Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Broker Assistant
Beycome Broker of Florida
07.2021 - 10.2024
Appointment Setter
Optical BPO
01.2020 - 06.2021
Customer Service Representative
SITEL, Nicaragua
08.2018 - 01.2020
Customer Service Representative
Accedo Technologies
09.2015 - 07.2018
High School Diploma -
Colegio Cristiano Rey Salomon
05.2001 -
Colegio Bautista