Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oswaldo Elias Flores Downs

Oswaldo Elias Flores Downs

Colonia Nicaro,Managua

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

9
9
years of professional experience

Work History

Broker Assistant

Beycome Broker of Florida
07.2021 - 10.2024
  • Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
  • Processed and verified all new account applications and documents.
  • Input transfer data into system and manually updated accounting and certificate records.
  • Optimized time management for brokers by handling routine tasks such as scheduling appointments and managing calendars.
  • Improved efficiency by preparing detailed reports on client portfolios, enabling brokers to make better-informed decisions.

Appointment Setter

Optical BPO
01.2020 - 06.2021
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Acted as first point of contact and set appointments for prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.

Customer Service Representative

SITEL, Nicaragua
08.2018 - 01.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Accedo Technologies
09.2015 - 07.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Colegio Bautista
Nicaragua

High School Diploma -

Colegio Cristiano Rey Salomon
Managua Nicaragua
05.2001 -

Skills

Data entry proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Broker Assistant

Beycome Broker of Florida
07.2021 - 10.2024

Appointment Setter

Optical BPO
01.2020 - 06.2021

Customer Service Representative

SITEL, Nicaragua
08.2018 - 01.2020

Customer Service Representative

Accedo Technologies
09.2015 - 07.2018

High School Diploma -

Colegio Cristiano Rey Salomon
05.2001 -

Colegio Bautista

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Oswaldo Elias Flores Downs