Oswaldo Garibay
Henderson,NV
Summary
Results-driven Customer Service Representative with expertise in process improvement and conflict resolution. Enhanced service quality through team collaboration and effective staff training. Implemented innovative solutions to streamline operations and elevate customer satisfaction, demonstrating strong problem-solving skills and attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
D and G Corpooration
Henderson, Nevada
10.2025 - 03.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed orders and returns using company-specific software systems efficiently.
- Collaborated with team members to enhance service quality and streamline efficiency.
- Trained new staff on customer service protocols and tools effectively.
- Identified improvement areas in customer service processes, proposing actionable changes.
- Implemented methods that streamlined customer service processes, enhancing overall workflow.
Crew Member
Little Caesars Pizza
Las Vegas, NV
05.2024 - 06.2024
- Assisted customers with orders, fostering a friendly and welcoming environment to enhance customer satisfaction.
- Served food promptly, contributing to positive guest experiences and timely service.
- Operated kitchen equipment to efficiently prepare food items, ensuring adherence to company standards.
- Ensured cleanliness of dining area and kitchen to meet health regulations.
- Followed safety procedures to maintain a safe working environment for all staff.
- Participated in training sessions to learn new recipes and operational procedures.
Cup maker
H and H enterprise
Las Vegas, NV
11.2023 - 01.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with teams across departments to align on project objectives.
Package Handler
UPS
Las Vegas, NV
07.2023 - 09.2023
- Loaded and unloaded packages using conveyor systems and hand trucks to ensure timely processing.
- Sorted packages by destination and delivery routes to streamline shipping operations.
- Operated scanning devices to track package movements accurately.
- Inspected packages for damage before processing shipments.
- Trained new employees on handling procedures and safety measures to promote workplace safety.
Education
GED -
Independence High School
Elko, NVSkills
- Customer service
- Customer relationship management
- Order processing
- Call escalation
- Call triaging
- Attention to detail
- Conflict resolution
- Team collaboration
- Employee training
- Process improvement
- Product knowledge
Languages
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Customer Service Representative
D and G Corpooration
10.2025 - 03.2026
Crew Member
Little Caesars Pizza
05.2024 - 06.2024
Cup maker
H and H enterprise
11.2023 - 01.2024
Package Handler
UPS
07.2023 - 09.2023
GED -
Independence High School