Oswaldo Gonzalez JR
Houston,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
BILINGUAL CSR,Bdc and sales experience associate.
Overview
6
6
years of professional experience
Work History
Office Manager
Txns Auto
Houston, TX
10.2022 - Current
- Provided timely, courteous and knowledgeable responses to information requests.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handle customer issues and concern.
- Sales
- Closing deals
- Supervise deals to be with correct paperwork and accurate information.
BDC Administrator
Safe Auto Network
Katy , Texas
03.2019 - 03.2022
- Listened to customer needs to identify and recommend best products and services.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Resolved customer complaints in a timely manner.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Scheduled follow-up appointments for customers when necessary.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Participated in team meetings to discuss best practices for BDC operations.
Education
Property And Casualty Insurance
Insurance School of Texas
Houston, TX03-2024
SDET. - Software Development
Noorteck
Reston, VA06-2023
Loan Originator - License
Champion Real State School
Katy, TX06.2021
All Lines Adjuster - License
Sircon
Houston, TX10.2020
Real State - License
Champion Real State School
Katy, TX07.2019
High School Diploma -
Mayde Creek High School
Houston, TX05.2018
Skills
- Skilled negotiator
- Inbound and outbound calls
- Product and service understanding
- Script use specialist
- Decision-making
- Organizational skills
- Leadership
- Analytical
- Communication
- Reliable and trustworthy
- Relationship building
- Sales
- Customer service
- Strategic planning
- Reading comprehension skills
- Verbal/written communication
- Upselling and cross selling
- Teamwork and collaboration
- Product sales
- Point of sale operation
- Friendly and outgoing
Timeline
Office Manager
Txns Auto
10.2022 - Current
BDC Administrator
Safe Auto Network
03.2019 - 03.2022
Loan Originator - License
Champion Real State School
All Lines Adjuster - License
Sircon
Real State - License
Champion Real State School
High School Diploma -
Mayde Creek High School
Property And Casualty Insurance
Insurance School of Texas
SDET. - Software Development
Noorteck