Oswaldo Hernandez
Palm Beach,FL
Summary
Adept IT Support Engineer with a proven track record at HTX Services, enhancing IT support processes and elevating customer satisfaction. Specializes in system integration and exhibits exceptional technical leadership. Expert in ATM technician skills and adept at mentoring teams across states, significantly improving resolution times. Demonstrates strong organizational skills and a knack for incident management.
Overview
38
38
years of professional experience
1
1
Certification
Work History
IT Support Engineer
HTX Services
Fort Lauderdale, FL
02.2025 - Current
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction
- Deployment of software hardware electronic equipment upgrade and daily IT support maintenance
- Mentor and assist field support engineers locally and in multiple states in time of crisis with technical and managerial expertise
- Remote and hands on technical support for Desktop, Network and Server Infrastructure, Voip, Network Printers and Automated Teller Machines (ATM)
Customer Service Engineer
HTX Services LLC
Palm Beach, FL
01.1987 - Current
- Provide technical support to all branches in Citibank group
- Heavily involved in the day-to-day operations of the Florida Region
- Work with the various support teams to identify trouble areas and provide technical solutions
- Provided Onsite Break fix and technical support for PCs, Laptops, Tablets, phone systems-VOIP, IT Devices (ie
- Server & Routers), WiFi, Multifunction Printers, Teller Systems-check scanners, Instant Card issuance Devices and access control
- Provided first and second-line maintenance for ATM primarily on Diebold Machines DN490 and DN450
- Provided support for RGB-100 teller cash Recycler Machine
Education
Basic electronics -
BOCES NY technical school
NY01.1989
Computer science -
Queensborough community college
NY01.1985
High School Diploma -
Francis Lewis HS
New York, NY06-1984
Skills
- System Integration
- Incident Management
- Data Backup and Recovery
- IT Project Management
- Technical and Frontline Leadership
- Active Directory & Whitelisting
- Network Configuration
- Wired and Wireless Network
- Network Domain and System Administration
- ATM Technician
- Hardware troubleshooting
- Computer maintenance
- Desktop support
- Organizational skills
- Component replacement
- User training
- LAN/WAN
Certification
Lexmark Training and Certification, Lexington, KY
Languages
Spanish, Native/Bilingual
Timeline
IT Support Engineer
HTX Services
02.2025 - Current
Customer Service Engineer
HTX Services LLC
01.1987 - Current
Basic electronics -
BOCES NY technical school
Computer science -
Queensborough community college
High School Diploma -
Francis Lewis HS
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