Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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OSWALDO HERNANDEZ

Palm Beach,FL

Summary

Adept IT Support Engineer with a proven track record at HTX Services, enhancing IT support processes and elevating customer satisfaction. Specializes in system integration and exhibits exceptional technical leadership. Expert in ATM technician skills and adept at mentoring teams across states, significantly improving resolution times. Demonstrates strong organizational skills and a knack for incident management.

Overview

39
39
years of professional experience
1
1
Certification

Work History

IT SUPPORT ENGINEER

HTX Services
02.2025 - Current
  • Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction
  • Deployment of software hardware electronic equipment upgrade and daily IT support maintenance
  • Mentor and assist field support engineers locally and in multiple states in time of crisis with technical and managerial expertise
  • Remote and hands on technical support for Desktop, Network and Server Infrastructure, Voip, Network Printers and Automated Teller Machines (ATM)

CUSTOMER SERVICE ENGINEER

HTX Services LLC
01.1987 - 06.2025


  • Provide technical support to all branches in Citibank group
  • Heavily involved in the day-to-day operations of the Florida Region
  • Work with the various support teams to identify trouble areas and provide technical solutions
  • Provided Onsite Break fix and technical support for PCs, Laptops, Tablets, phone systems-VOIP, IT Devices (ie Server & Routers), WiFi, Multifunction Printers, Teller Systems-check scanners, Instant Card issuance Devices and access control
  • Provided first and second-line maintenance for ATM primarily on Diebold Machines DN490 and DN450 also serviced Hyosung previous to DN
  • Provided support for RGB-100 teller cash Recycler Machine

Education

Basic electronics -

BOCES NY Technical School
01.1989

No Degree - Computer Programming

Queensborough Community College
New York, NY
01.1985

High School Diploma - undefined

Francis Lewis HS
New York, NY
06.1984

Skills

  • System Integration
  • Incident Management
  • Data Backup and Recovery
  • IT Project Management
  • Technical and Frontline Leadership
  • Active Directory & Whitelisting
  • Network Configuration
  • Wired and Wireless Network
  • Network Domain and System Administration

Certification

Lexmark Training and Certification, Lexington, KY

Languages

Spanish

Timeline

IT SUPPORT ENGINEER

HTX Services
02.2025 - Current

CUSTOMER SERVICE ENGINEER

HTX Services LLC
01.1987 - 06.2025

High School Diploma - undefined

Francis Lewis HS

Basic electronics -

BOCES NY Technical School

No Degree - Computer Programming

Queensborough Community College

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