Oswaldo Hernandez
Dallas,TX
Summary
Dynamic front desk professional with proven expertise at Hall Arts Hotel in customer relationship management and cross-team coordination. Recognized for enhancing guest satisfaction, resulting in increased repeat visits. Skilled in financial transactions and conflict resolution, driving revenue growth through personalized service and attention to detail.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Easy to work with, and understanding when talking with guests. Will provide the best outcome possible when dealing with service recovery situations. Having a successful record when dealing with service recovery, and having the guest come back for a future stay.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Front Desk Agent
Hall Arts Hotel
10.2025 - Current
- Greeted guests, completed check-in and check-out, and verified reservations with accuracy.
- Processed room assignments, keys, and guest folios using property management system.
- Answered phone calls, routed requests, and provided clear information about hotel services.
- Resolved guest concerns promptly, escalating issues to management when required.
- Coordinated with housekeeping and maintenance to support room readiness and service recovery.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Counter Clerk
Laskeside Cleaners
08.2023 - 09.2025
- Greeted customers, recorded garment details, and issued accurate pickup tickets
- Inspected incoming items for stains, damage, and special cleaning instructions
- Processed payments, applied discounts, and balanced front counter transactions
- Organized order tracking, updated status information, and confirmed completion timelines
- Resolved customer concerns about missing items, pricing, and service expectations
- Handled cash transactions, and provided accurate change to the customers.
Education
High School Diploma -
A Plus Academy
Dallas, TXAssociate of Science - Nursing
Dallas College
Dallas, TX05-2029
Skills
- Contract negotiations
- Cross-team coordination
- Customer relationship management
- Financial forecasting and analysis
- Revenue and profit growth
- Cash handling
- Hospitality services
- Hospitality service expertise
- Listening skills
- Trained in light speed POS system
- Trained in on Q POS system
- OSHA 30 certification
- CPR certification
- Basic trauma skills
- Multi tasker
- Fast learner
- Maintenance skills
Certification
- Osha 30
- CPR certification
- Texas TABC certification
- Light speed certified
- On Q certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Hall Arts Hotel
10.2025 - Current
Front Counter Clerk
Laskeside Cleaners
08.2023 - 09.2025
High School Diploma -
A Plus Academy
Associate of Science - Nursing
Dallas College