Oswaldo Rodriguez
Arizona City,AZ
Summary
Professional in automotive service industry with proven expertise in managing customer interactions and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
16
16
years of professional experience
Work History
Service Advisor
Chenoweth Ford
Clarksburg, WV
08.2025 - 04.2026
- Assisted customers in identifying vehicle issues and recommending appropriate service solutions.
- Scheduled service appointments and coordinated with technicians for efficient workflow management.
- Provided detailed explanations of service procedures and pricing to enhance customer understanding.
- Followed up with customers post-service to ensure satisfaction and address any concerns promptly.
- Collaborated with sales team to identify upsell opportunities during service visits, enhancing customer experience.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Submit warranty claims while focusing on industry rules and regulation standards.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
Body Shop Office Manager
Glenn Jones Ford Buick GMC
Casa Grande, AZ
07.2023 - 05.2024
- Managed daily operations of body shop, ensuring efficient workflow and customer satisfaction.
- Developed and maintained relationships with vendors to streamline parts procurement.
- Implemented inventory management system, reducing excess stock and improving order accuracy.
- Oversaw scheduling for repair jobs, optimizing resource allocation and minimizing downtime.
- Assisted in hiring new personnel by conducting interviews, evaluating candidates'' skills, and making informed recommendations to management.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Service Advisor
Glenn Jones Ford Buick GMC
Casa Grande, AZ
02.2018 - 07.2023
- Assisted customers in identifying vehicle issues and recommending appropriate service solutions.
- Scheduled service appointments and coordinated with technicians for efficient workflow management.
- Provided detailed explanations of service procedures and pricing to enhance customer understanding.
- Followed up with customers post-service to ensure satisfaction and address any concerns promptly.
- Collaborated with sales team to identify upsell opportunities during service visits, enhancing customer experience.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Submit warranty claims while focusing on industry rules and regulation standards.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
Correctional Officer
Geo Group Inc
Florence, AZ
09.2016 - 01.2018
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks to maintain order and prevent disturbances.
- Executed emergency response protocols during critical incidents to safeguard staff and inmates.
- Documented daily activities and incidents accurately for record-keeping and reporting purposes.
- Collaborated with team members to develop effective strategies for conflict resolution among inmates.
- Trained new correctional officers on procedures, safety protocols, and facility operations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Special Process Blast Engineer- Strip Paint
Able Engineering
Mesa, AZ
08.2014 - 09.2016
- Paint strip aircraft parts via plastic media and ardrox/turco.
- Second shift lead supervisor.
- Inspect parts for FOD.
- Stamp paperwork when work process has been completed and inspected.
- Analyzed project requirements and specifications to ensure alignment with industry standards.
- Streamlined workflow processes, enhancing productivity and ensuring timely completion of engineering tasks.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
Co-Manager- Prepare Schedules
Journeys Kidz
Bakersfield, CA
05.2012 - 02.2013
- Completed payroll.
- Prepared weekly assigned work schedules.
- Trained and mentored new staff on customer service techniques and sales strategies.
- Implemented inventory management processes, optimizing stock levels and reducing shrinkage.
- Developed promotional displays that enhanced product visibility and increased sales.
- Led team meetings focused on performance improvement and employee engagement initiatives.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction.
Surface Finish
Triumph Engines
Tempe, AZ
01.2010 - 04.2012
- Surface Finish Work with surface polisher, sand blast, tumbler and deburr.
- Worked with quality to establish surface finisher on GE viens project.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma - Graduate
Shafter High School
Shafter, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Quality control
- Data entry
- Warranty claims process management
- Calm under pressure
- Teamwork and collaboration
Accomplishments
- Supervised team of 9 staff members.
- Worked my way up in the business to become part of the management team.
- Successfully met monthly goals and deadlines.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Advisor
Chenoweth Ford
08.2025 - 04.2026
Body Shop Office Manager
Glenn Jones Ford Buick GMC
07.2023 - 05.2024
Service Advisor
Glenn Jones Ford Buick GMC
02.2018 - 07.2023
Correctional Officer
Geo Group Inc
09.2016 - 01.2018
Special Process Blast Engineer- Strip Paint
Able Engineering
08.2014 - 09.2016
Co-Manager- Prepare Schedules
Journeys Kidz
05.2012 - 02.2013
Surface Finish
Triumph Engines
01.2010 - 04.2012
High School Diploma - Graduate
Shafter High School