Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oswalt Castillo

Yonkers,NY

Summary

Adept at customer service management and proficient in cash control, I excelled as an EOP Office Front Desk Manager at Suny Oswego, where I significantly enhanced customer satisfaction by effectively managing complaints and optimizing staff schedules. My bilingual ability and strong interpersonal skills fostered positive relationships and efficient front desk operations. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

2
2
years of professional experience

Work History

EOP Office Front Desk Manager

Suny Oswego
Oswego, NY
10.2024 - 12.2024
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and optimized employee schedules for shift coverage.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.

Cashier

Burlington
Yonkers, NY
11.2022 - 06.2023
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Collected payments and provided accurate change.

Education

Bachelor - Criminal Justice

SUNY College At Oswego
Oswego, NY
05-2028

High School Diploma -

Riverside Highschool
Yonkers, NY
06-2024

Skills

  • Cash control
  • Payment processing
  • Customer service management
  • Bilingual
  • Scheduling appointments
  • Document management
  • Front desk operations
  • Returns processing
  • Product restocking
  • Basic math
  • Money handling

Languages

English
Full Professional
Spanish
Full Professional

Timeline

EOP Office Front Desk Manager

Suny Oswego
10.2024 - 12.2024

Cashier

Burlington
11.2022 - 06.2023

Bachelor - Criminal Justice

SUNY College At Oswego

High School Diploma -

Riverside Highschool
Oswalt Castillo