Evelyn Juarez
Minot,ND
Summary
Proficient in managing front desk operations, delivering exceptional guest service in both English and Spanish. Known for effective problem-solving and cash handling, contributing to streamlined workflows and enhanced guest satisfaction.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Sleep Inn & Suites
Houston, TX
10.2017 - 02.2022
- Managed front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on customer service standards and operational procedures.
- Oversaw daily room assignments, optimizing occupancy rates and guest experience.
- Implemented efficient check-in/check-out processes to enhance workflow efficiency.
- Resolved guest inquiries and complaints, maintaining positive relationships with patrons.
- Coordinated with housekeeping and maintenance teams to ensure property readiness.
- Monitored inventory of supplies, managing procurement for front desk operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Host
Mongo
Houston, TX
03.2019 - 01.2020
- Coordinated guest seating to optimize flow during peak hours.
- Trained and mentored new hosts on customer service standards.
- Managed reservations using OpenTable, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Certificate - Accounting
Western Governors University
Salt Lake City, UT04-2026
High School Diploma -
Victory Preparatory
Houston, TX03-2014
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Customer service management
- Credit and cash payments
- Payment processing
- Cash handling
- Registration
- Cash management
- Issue resolution
- Cash control
- Spanish and English fluency
- Scheduling and calendar management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Host
Mongo
03.2019 - 01.2020
Front Desk Manager
Sleep Inn & Suites
10.2017 - 02.2022
Certificate - Accounting
Western Governors University
High School Diploma -
Victory Preparatory