Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Otavia Oxilly

Brockton,MA

Summary

Driven professional with proven expertise in customer service and sales, honed at companies like Tjmaxx. Excelled in maximizing revenue through strategic upselling and enhancing customer satisfaction. Adept at negotiation and data entry, showcasing a goal-oriented mindset and team player mentality. Consistently surpassed monthly sales targets, contributing to team success and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Rental Sales Agent

Steve Bertrand
06.2022 - 11.2023
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.
  • Collaborated with team members to improve sales strategies and meet monthly targets.
  • Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
  • Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
  • Increased customer satisfaction by providing excellent service and addressing client needs promptly.
  • Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
  • Kept detailed records of all transactions, facilitating efficient audits when necessary.

Retail Sales Associate

Tjmaxx
05.2020 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Education

High School Diploma -

Henderson Inclusion K12
Boston, MA
06.2021

Associate of Science - Biology

Massasoit Community College
Brockton, MA
09.2022

Bachelor of Science - Biology

University of Massachusetts - Dartmouth
North Dartmouth, MA
05.2025

Skills

  • Team player mentality
  • Reliability and punctuality
  • Goal-oriented mindset
  • Strong negotiation
  • Rental Agreement
  • Maintenance Management
  • Customer Service
  • Data Entry
  • Customer Transactions
  • Payment Processing
  • Product Knowledge

Affiliations

  • Best Buddies Program

Timeline

Rental Sales Agent

Steve Bertrand
06.2022 - 11.2023

Retail Sales Associate

Tjmaxx
05.2020 - 08.2023

High School Diploma -

Henderson Inclusion K12

Associate of Science - Biology

Massasoit Community College

Bachelor of Science - Biology

University of Massachusetts - Dartmouth

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Otavia Oxilly