Otaysha Townsend
Warner Robins,GA
Summary
Self-motivated, multi-disciplined employee bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
9
9
years of professional experience
Work History
Optometric Technician
Visionworks
09.2022 - Current
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Manager in Training
Hibbetts Sports
01.2022 - 10.2022
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Administration Specialist
United States Air National Guard
05.2015 - 05.2021
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated with human resources department to handle payroll and personnel databases.
- Generated reports to suggest corrective actions and process improvements.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Education
Associate of Science - Radiologic Technology
Central Georgia Technical College
Macon, GA05.2025
Associate of Applied Science - Mechanical Technology
Corning Community College
Corning, NY05.2019
High School Diploma -
Elmira High School
Elmira, NY06.2015
Technical Certificate - Criminal Justice
GST BOCES
Elmira, NY05.2015
Skills
- Employee Supervision
- Resource Optimization
- Policy Writing
- Staff Leadership
- Staff Training
- Customer Service
- Communication
- Time management
Timeline
Optometric Technician
Visionworks
09.2022 - Current
Manager in Training
Hibbetts Sports
01.2022 - 10.2022
Administration Specialist
United States Air National Guard
05.2015 - 05.2021
Associate of Science - Radiologic Technology
Central Georgia Technical College
Associate of Applied Science - Mechanical Technology
Corning Community College
High School Diploma -
Elmira High School
Technical Certificate - Criminal Justice
GST BOCES