O'Tia Smith
Oswego,IL
Summary
Compassionate Nurse Assistant with experience in managing patient care and facilitating therapeutic communication. Skilled at performing basic nursing procedures, assisting with physical therapy exercises, and accurately documenting patient information. Strengths include strong interpersonal skills, adaptability, and a keen ability to handle high-stress situations. Past roles have led to improved patient comfort and satisfaction through proactive care.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Gap Factory Outlet
Aurora, IL
09.2024 - 05.2025
- Consistently treated all customers and employees with respect and contribute to a positive work environment.
- Promoted loyalty by educating customers about our loyalty programs.
- Sought out and engaged with customers to drive sales and service using suggestive selling.
- Enhanced customer experience using all omnichannel offerings.
- Was accountable to personal goals which contribute to overall store goals and results.
- Supported sales floor, fitting room, cash wrap, back of house, as required.
- Maintained a neat, clean and organized work center.
- Handled all customer interactions and potential issues courteously and professionally.
- Executed operational processes effectively and efficiently.
- Was a good communicator with the ability to effectively interact with customers and my team to meet goals.
- Was a customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
- Was passionate about retail and thrived in a fastpaced environment.
- Was a problem solver with a focus on continuous improvement, who was always learning, open to feedback and taking action as required.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Was able to utilize retail technology.
- Was able to maneuver around the sales floor, stockroom and office.
Education
CNA Certification - Nursing
Waubonsee Community College
Aurora, IL05-2025
High School Diploma -
Oswego East High School
Oswego, IL05-2025
Skills
- Patient care
- Basic life support
- Electronic health records
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
- Medical terminology
- Vital signs monitoring
- Communication skills
- Data entry
- Feeding assistance
- Clinical skills
- Mobility assistance
- Call light response
- Infection control
- Privacy and confidentiality
- Patient positioning
- End-of-life support
- ADL support
- Personal care assistance
- First aid and CPR
- Information collection
- Patient hygiene assistance
- Healthcare ethics
- Staff assistance
- Patient charting
- Wound care
- Motivational skills
- Verbal and written communication
- Compassionate care
- Emotional support
- Ambulation assistance
- Alzheimer's and dementia care
- Electronic charting
- Toileting assistance
- Companionship and emotional support
- Family support and assistance
- Reliable team player
- Dressing assistance
- Transfer techniques
- Collecting vital signs
- Specimen collection
- Condition monitoring
- Recording vital signs
- Transporting patients
- Bathing assistance
- Documenting behaviors
- Compassionate caregiver
- Quick problem solver
- Vital sign recording
Timeline
Retail Sales Associate
Gap Factory Outlet
09.2024 - 05.2025
CNA Certification - Nursing
Waubonsee Community College
High School Diploma -
Oswego East High School
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