Otis Harris
Hoover,USA
Summary
Detail-oriented IT support professional with hands-on experience in troubleshooting and network management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Dedicated to maintaining high standards in operational efficiency and quality, with a keen interest in HVAC systems.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Fulfillment Specialist
Momentum Telecom
Birmingham, AL
12.2022 - Current
- Managed end-to-end fulfillment processes to ensure timely delivery of telecommunications services and equipment to clients.
- Coordinated with sales, provisioning, and technical teams to accurately process orders and resolve any discrepancies.
- Monitored order progress and provided regular updates to clients, ensuring high levels of customer satisfaction.
- Conducted quality checks on orders to ensure accuracy and compliance with company standards.
- Utilized internal CRM and order management systems to track fulfillment status and generate reports for management review.
- Identified and addressed process inefficiencies to improve overall fulfillment cycle times.
- Maintained strong communication with vendors and carriers to ensure seamless delivery and installation schedules.
- Supported onboarding of new clients through efficient service provisioning and documentation.
Help Desk Support
Logistic Solutions
Bessemer, AL
08.2022 - 04.2023
- Created and managed support tickets in ServiceNow to ensure timely resolution of IT issues.
- Troubleshot and resolved IT-related application issues, enhancing user experience.
- Managed the design, installation, and management of organization-wide local area network, wide area network (Infrastructure group).
- Resolved routing issues across multiple contexts, maintaining network reliability.
Help Desk Technician
Hibbett Sports/City Gear
Homewood, AL
06.2021 - 08.2022
- Created and managed tickets in ServiceNow to ensure timely resolution of IT issues.
- Troubleshot and resolved IT-related application issues to minimize downtime.
- Resolved routing issues in multiple Cisco environments to maintain network connectivity.
- Managed the design, installation, and management of organization-wide local area network, wide area network (Infrastructure group).
Call Center Representative
JEFFERSON COUNTY MEDICAL SOCIETY
Homewood, AL
04.2021 - 06.2021
- Answered phone calls for various doctors' offices.
- Communicated with patients to schedule appointments and relay messages to nurses.
- Documented phone conversations and forwarded notes to doctors' offices.
IT Intern
Hyper-Individualized Education Design
Birmingham, AL
03.2021 - 04.2021
- Under direction of the IT Manager complete Beta testing software to ensure users can navigate the system.
- Provide troubleshooting aid and virtual support for end users within the school systems.
- I developed Power Points and excel worksheets.
Carvana
Birmingham, AL
08.2020 - 10.2020
- Cleaned and refurbished new and used automobiles, performing any combination of following duties:
- Washes vehicle exterior to clean cars, using cleaning solution, water, cloths, and brushes.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Applied special purpose cleaners to remove foreign materials which do not respond to normal cleaning procedures, utilizing experience and following recommendations of product manufacturers.
HVAC Technician Trainee
Fortis
Birmingham, AL
- Installed, maintained, and repaired HVAC systems in residential and commercial settings, enhancing system performance and reliability.
- Learned to troubleshoot complex HVAC issues using industry-standard tools and techniques.
- Acquired knowledge of electrical systems, refrigerants, and safety protocols, ensuring compliance with industry standards and promoting safe operations.
- Completed comprehensive training in heating, ventilation, air conditioning, and refrigeration systems.
- Collaborated with instructors and industry professionals to learn best practices and industry standards, strengthening technical skills and professional development.
- Successfully completed coursework and practical assessments, earning a solid foundation in HVAC principles and operations.
- Engaged in HVAC program studies
Education
Certificate of Technical Studies - HVAC Program
Fortis College
Birmingham, AL10-2026
Certificate - General Coursework
Jefferson State Community College
Birmingham, AL02-2021
Associate of Science - Online Class
Herzing University
Birmingham, ALSome College (No Degree) -
University of West Alabama
West Alabama, NYHigh School Diploma -
Spain Park High School
Hoover, ALSkills
- Client support
- IT Support
- Troubleshooting
- Technical support
- Testing
- System installation
- Configuration
- Process optimization
- Data management
- Data verification
- Data entry
- MS Word
- Excel
- PowerPoint
- Google Drive
- Outlook
- Microsoft Windows
- Operating Systems
- Analytical skills
- Problem solving
- Organizational skills
- Interpersonal skills
- Effective communication
- Active listening
- Records maintenance
- Technical support
Certification
- IT Desk Help
- Linux Pro
- Network Pro
Timeline
Senior Fulfillment Specialist
Momentum Telecom
12.2022 - Current
Help Desk Support
Logistic Solutions
08.2022 - 04.2023
Help Desk Technician
Hibbett Sports/City Gear
06.2021 - 08.2022
Call Center Representative
JEFFERSON COUNTY MEDICAL SOCIETY
04.2021 - 06.2021
IT Intern
Hyper-Individualized Education Design
03.2021 - 04.2021
Carvana
08.2020 - 10.2020
HVAC Technician Trainee
Fortis
Certificate of Technical Studies - HVAC Program
Fortis College
Certificate - General Coursework
Jefferson State Community College
Associate of Science - Online Class
Herzing University
Some College (No Degree) -
University of West Alabama
High School Diploma -
Spain Park High School