Jeffrey S. McGough
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
29
29
years of professional experience
Work History
Fulfillment Center Specialist
Amazon Tucson
09.2019 - Current
- Perform receiving duties
- Assist in stowing items in inventory, achieving time-on-task goals weekly
- Pick customer orders with attention to detail
Sales Representative
Alorica, Fidelity National Home Warranty
04.2019 - 09.2019
- Provide exceptional customer service
- Uncover and follow up on leads, increased sales 10%
- Offer support to existing customers
Sales Representative/Square
TTEC
04.2018 - 10.2018
- Deliver exceptional customer service
- Uncover opportunities
- Provide detailed assistance to customer
- Maintain and update client book
Inside Territory Account Manager
REVANA, Avaya
03.2016 - 04.2018
- Developed and presented talks on available products and services that could meet current business needs.
- Documented time, calls and results and submitted reports.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Account Manager/
Toshiba
03.2014 - 03.2016
- Outbound computer sales to SMB customers and resellers
- Generated and maintained new SMB clients and reseller accounts
- Specialized in providing an IT solution to customers
Sales Administrator/
Toshiba
06.2011 - 03.2014
- Provided support duties for sales staff
- Account management of, corporate accounts
- Completed projects given by program manager
- Processed priority orders for Toshiba corporate executives
Sales Associate
DIRECT ALLIANCE CORP
04.2002 - 06.2011
- Toshiba
- Inbound consumer sales of Toshiba computer/electronic products
- Responsible for taking inbound sales orders and provide customer service
- Assisted inbound customers with computer purchasing decisions
Sales Associate/AllSteel
GSA
06.2001 - 04.2002
- Outbound sales of office furniture on federal Government contracts
- Generated federal Government clients
- Contact and passed prospective leads to AllSteel field reps
Sales Associate/
Unisys
09.1998 - 06.2001
- Inbound and outbound IT Government sales
- Responsible for generating and maintaining Government clients
- Specialized in selling IT products on Federal Government contracts
INSIGHT ENTERPRISES
08.1995 - 08.1998
- Materials Management
- Performed inventory duties for computer distribution center
- Responsible for shipment of all priority orders
- Worked with purchasing department rotating stock between distribution center and computer product vendors
- Coordinated local deliveries
Retail/Will Call
INSIGHT DIRECT INC
06.1994 - 07.1995
- Supervised will call stock area for computer retail store
- Participated in revisions of store's inventory and appearance
- Assisted customers with merchandise selection
Education
Bachelor of Science - Psychology
ARIZONA STATE UNIVERSITY
Tempe, AZSkills
- Proficient in Word
- Proficient in Excel
- Skilled in Salesforce
- Product Knowledge
- Customer Relationship Management
- Phone and Email Etiquette
- Product and Service Sales
- Time Management
- Client Support
- Stocking and Replenishing
- Prioritization
- Order Fulfillment
- Active Listening
- Customer Service
Timeline
Fulfillment Center Specialist
Amazon Tucson
09.2019 - Current
Sales Representative
Alorica, Fidelity National Home Warranty
04.2019 - 09.2019
Sales Representative/Square
TTEC
04.2018 - 10.2018
Inside Territory Account Manager
REVANA, Avaya
03.2016 - 04.2018
Sales Account Manager/
Toshiba
03.2014 - 03.2016
Sales Administrator/
Toshiba
06.2011 - 03.2014
Sales Associate
DIRECT ALLIANCE CORP
04.2002 - 06.2011
Sales Associate/AllSteel
GSA
06.2001 - 04.2002
Sales Associate/
Unisys
09.1998 - 06.2001
INSIGHT ENTERPRISES
08.1995 - 08.1998
Retail/Will Call
INSIGHT DIRECT INC
06.1994 - 07.1995
Bachelor of Science - Psychology
ARIZONA STATE UNIVERSITY
Similar Profiles
Adrian GonzalezAdrian Gonzalez
Water Quality Analyst at Tucson Water Department (City Of Tucson)Water Quality Analyst at Tucson Water Department (City Of Tucson)
Zachary LaneZachary Lane
Exceptional Education Teacher Asst. at Tucson Unified School District-Tucson HighExceptional Education Teacher Asst. at Tucson Unified School District-Tucson High
Kevin ShonkKevin Shonk
Reserve Police Officer at City of South Tucson Police DepartmentReserve Police Officer at City of South Tucson Police Department
Kriss BerryKriss Berry
Fulfillment Center Specialist at SD BullionFulfillment Center Specialist at SD Bullion
Leslie ShoreLeslie Shore
Fulfillment Center / Fulfillment Level II at FunkoFulfillment Center / Fulfillment Level II at Funko