OTIS L. JONES, JR.
Castle Rock,United States
Summary
Experienced with program analysis, providing in-depth evaluations and actionable recommendations. Utilizes advanced data analysis techniques to drive program efficiency. Strong understanding of project management and strategic planning.
Program analysis professional with strong skills in data evaluation, project management, and process improvement. Proven track record in driving results through effective collaboration and adaptability to evolving requirements. Expertise in leveraging analytical tools, problem-solving, and stakeholder communication to deliver impactful solutions. Known for reliability, strategic thinking, and focus on achieving organizational goals.
Overview
30
30
years of professional experience
Work History
Program Analyst GS-13
Department of Veterans Affairs, VA Office of Community Care
03.2020 - Current
- Conducted complex studies, analysis, surveys, reports, and briefings to guide and facilitate Quality Improvement Projects
- Assisted program managers and analysts in developing quality assurance methodologies, utilizing expert knowledge of analytical techniques and in-depth understanding of various VA programs, including Choice, Community Care, CHAMPVA, Spina Bifida, Foreign Medical, State Home Per Diem, Caregiver, Children of Women Vietnam Veterans, VA Mail Manager, and Patient Centered Community Care programs, to provide sound advice to the QA Manager
- Created and administered tools to manage and track performance in the Wolfe case effort, which resulted in improved data quality and an increased understanding of data and problem-solving among the manager, lead, and frontline staff
- Developed an OIG/GAO tracker and Power BI reporting tool to support field operations and improved performance and accuracy by eliminating duplicates and processing 50% of the workload
- Conducted needs assessments, cost/benefit analysis, and technology integration to align Delivery Operations with business strategies and make processes more efficient and employees more productive
- Designed business solutions using MS 365, Power BI, SQL, Visual Studio, and Python to help Delivery Operations operate more effectively, leveraging knowledge of administrative laws, policies, regulations, and trends in health care
- Assessed data, technology, and process needs to determine areas for improvement and integrated business, data, and IT to meet the needs and limitations of both.
- Duration: 3/2020 – Present
- Hours per week: 40
- Series: 0343 Pay Plan: GS Grade: 13 Step: 3
- Supervisor: Palmer, Ira Supervisor Phone Number: 720-434-8020
- Okay to contact this Supervisor: Yes
Sr Data Analyst GS-12
Air Reserve Personnel Center (ARPC)
12.2018 - 03.2020
- Implemented quality data standards to ensure relevance and accuracy of data and prepared data for reporting and visualization to deliver results in a timely manner
- Established a data management working group to drive insights and business knowledge, acted as key liaison with IT/DPX and systems, and provided monthly updates to the Board of Directors on data standards and procedures
- Ensured a robust reporting and analytics capability by providing a single source of authoritative data for the ARPC enterprise
- Managed the collection, storage, security, processing, analysis, and delivery of data to meet users' needs, responsible for production and availability of various dashboards, standardization of existing reports, and creation of new reports to support improvement efforts
- Completed additional projects as assigned, such as designing web and media support materials for data sharing and participating in transformation, continuous process improvement, Lean, and change management initiatives
- Presented complex data in an understandable and compelling manner, demonstrated flexibility and agility in dealing with changing priorities, and possessed strong interpersonal, communication, and influencing skills
- Actively supported and modeled the organizational values of taking care of the airman.
- Duration: 12/2018 – 3/2020
- Hours per week: 40
- Series: 1550 Pay Plan: GS Grade: 12 Step: 2
- Supervisor: Darrah, Jason Supervisor Phone Number: 720-925-1460
- Okay to contact this Supervisor: Yes
Management and Program Analysis “Acting (CCO)
Air Reserve Personnel Center (ARPC)
05.2016 - 12.2018
- Served as Acting CCO/Program Manager for ARPC’s Lean/Six Sigma Continuous Process Improvement (CPI) and Air Force Lessons Learned (AFLL) programs, responsible for building and maintaining problem-solving and lessons learned expertise and optimizing the organization's key processes
- Advised the leadership team as a Six Sigma Black Belt, driving the innovation program and Lessons Learned as a Subject Matter Expert and consultant, and fostering a culture of improvement and innovation in the center
- Developed the organization's ability to apply CPI tools and methodologies by managing training and certification programs and leading complex cross-divisional projects
- Acted as a Change Manager, supporting active duty, Air Reserve Component (ARC), and Air National Guard programs and procedures and coordinating the development of IT systems requirements analysis and application techniques
- Planned, organized, and directed the functions of an organization, mentored and motivated staff, and designed new work methods and procedures to meet changing program requirements while maintaining quality and quantity of work.
- Duration: 5/2016 – 12/2018
- Hours per week: 40
- Grade: CMSgt -E9
- Supervisor: Fromm, Scott Supervisor Phone Number: 720-325-4474
- Okay to contact this Supervisor: Yes
Command Chief Master Sergeant
302d Airlift Wing
05.2012 - 05.2016
- Served as the principal advisor to the wing commander in the daily management and operational tasking of C-130H aircraft for medium-range airlift, operation of the Modular Airborne Fire Fighting System, and Aeromedical Evacuation missions
- Advised the commander and senior staff on military readiness, morale, quality of life, and human resource professional development of the Wing's enlisted force
- Coordinated inter/intra-agency contingency planning efforts and supported long-term, strategic adaptive planning
- Provided management advisory services on classification principles and position management concepts and was knowledgeable on laws, executive orders, regulations, policies, and ideas affecting over 1300 personnel
- Managed relationships between various personnel disciplines to recommend solutions to complex situations and integrated and coordinated multiple missions, functions, subjects, issues, and situations to present cohesive solutions
- Wrote database tracking tools to improve on-time performance feedback and evaluation and reduced late evaluations by 50%.
- Duration: 5/2012 – 5/2016
- Salary: $50 hourly
- Hour per week: 16
- Supervisor: Jack Pittman (843) 860-9381
- Okay to contact this Supervisor: Yes
Sr. Project Manager (Contractor)
ProBuild
08.2015 - 04.2016
- Supervised and managed workload and delivered complex technology programs to the VP of IT and senior leadership, implementing compensation tools to increase efficiency and reduce man-hours by 20
- Successfully planned and organized an upgrade to the Taleo applicant tracking system, delivered under budget and ahead of schedule, resulting in a reduced hiring process by two weeks per applicant
- Achieved key milestones and budget objectives, effectively identified and mitigated risks, acted as a change management agent to ensure program success and customer satisfaction, and served as a critical interface with program stakeholders
- Implemented a human capital management and workforce planning system using the JIRA (agile) program, enabling accurate tracking of on-time delivery and man-hours balancing
- Developed innovative solutions to complex issues with broad boundaries
- Served as an IT program manager for a large ERP implementation, including vendor selection, project and resource planning, and presentations to the executive leadership team
- Managed multiple initiatives, including Demand Planning and Replenishment tools and complex infrastructure initiatives
- Provided IT program leadership for an upcoming merger and acquisition.
- Duration: 08/2015 – 4/2016
- Hours per week: 40
- Salary: 140K
- Industry: Lumber and Building Materials Manufacturing and Distribution
- Supervisor: Gary Murphy (303-262-2547)
- Okay to contact this Supervisor: Yes
Sr. Project Manager (Contractor)
Charter Communications
03.2015 - 08.2015
- Served as a Sr. Project Manager, exercising personnel management responsibilities and overseeing the requirements and Project Management Division
- Managed projects from start to finish using a set of standardized processes, tools, and templates, including MS Project, Jira, and Confluence, and utilized both Agile and waterfall methodologies
- Conducted requirements gathering sessions using established processes and procedures and developed project charters, plans, work breakdown structures, briefings, and other project management documentation
- Documented meeting minutes for every project-related meeting and provided guidance and technical direction to the development team
- Implemented a Technician Scorecard for performance management and bonus consideration, which reduced management review and calculation time and saved 50 man-hours
- Improved the Set Top Box theft monitoring system, resulting in a savings of 2 million annually, and improved amplifier reliability by identifying system failures and saving 4 million annually
- Managed the activation of handheld devices.
- Duration: 03/2015 – 08/2015
- Hour per week: 40
- Salary: 120K
- Supervisor: Mark Hutchinson (720-460-8360)
- Okay to contact this Supervisor: Yes
Owner
Allstate Agency
04.2012 - 12.2014
- Managed a 1.7-million-dollar book of business within an insurance practice and grew the business from 736k to 1.7 million in 2 years
- Oversaw adjusters, investigators, and appraisers and ensured claims were processed promptly, resolving any issues that arose during the process
- Supervised a team of six in the Denver metro area and managed recruiting, hiring, payroll, and employee relations programs
- Managed operations and productivity at an insurance company and created and modified procedures and documents related to policies
- Assisted in claims management, identified, and analyzed risks associated with policies, and achieved target budgets while minimizing financial loss
- Obtained and oversaw company insurance or related funds used to cover costs such as disability benefits or lawsuits, directed information for claimants, and reviewed insurance policies
- Managed insurance data for reports and provided comprehensive staffing and recruitment
- Set direction, provided guidance and advice to staff, and ensured consistency in operations.
- Duration: 04/2012 – 12/2014
- Hour per week: 30
- Supervisor: NA (303-725-6606)
- Okay to contact this Supervisor: Yes
Vice President of Operation/IT Project Manager
RIGOR Engineering
12.2010 - 08.2012
- Directed the overall operations of the classified faculty escort and staff augmentation services for system engineering for satellite operations, ensuring the maintenance of information and data integrity of the enterprise
- Oversaw the development of the RIGOR systems and business development and managed the operational and IT budget forecast and P&L
- Supervised the entire process of security adjudication, background investigations, and security clearances, ensuring compliance with Federal guidelines
- Managed a 1.2-million-dollar budget and was the direct supervisor of 15 classified faculty escorts
- Successfully managed the Tricare TriWest to UnitedHealthcare conversion and multiple satellite design and launches.
- Duration: 12/2010 – 08/2012
- Hour per week: 60
- Supervisor: Michael Hirschman (303-22-0248)
- Okay to contact this Supervisor: Contact me first
Sr. Dir IT, Critical Information Development Sys
IHS, INC
07.2008 - 09.2010
- As the Sr. Director of IT, I was responsible for overseeing the operations of the Operations, Requirements, and Project Management Division. My responsibilities included managing over 180 data collection IT applications during a legacy technology transformation, including Data Centers, Storage Management, and Service Desk operations. I also managed a team of 7 direct reports and 91 indirect reports located in the US, India, and China.
- I developed operational plans, analyzed existing systems, and provided recommendations to improve performance. I balanced workload among the team, created industry-benchmarking metrics, and managed the long-range budget planning and year-to-year budget.
- I transformed information systems to scale to multi-billion-dollar subscription revenue and managed IT operational infrastructures for data delivery. I also oversaw the development of organizational software engineering processes and worked closely with customers to understand their business processes and ensure software was built to specifications.
- I achieved significant improvements in time-to-market information products by enhancing information quality and managed information systems and applications software technology to resolve problems and measure system performance. I was responsible for HR resource planning, identifying technical programmatic issues, and negotiating with stakeholders to effectively execute the IT operational mission.
- Overall, I was dedicated to improving the efficiency and performance of the IT operations, ensuring customer satisfaction, and delivering high-quality information products.
- Duration:07/2008-09/2010
- Hour per week: 50
- Salary: 175K + Stock Option and Bonus
- Supervisor: Tom Littman (303-883-5076)
- Okay to contact this Supervisor: Yes
Sr. Dir Global Data Accumulation/IT Project
IHS, INC
12.2006 - 07.2008
- Optimized the operations, requirements, and division of a department by leading the transformation of finance systems, human resources systems, operations systems, and IT, leveraging offshore operations in Malaysia and India.
- Managed legacy IT applications and directed a team of 15 personnel while managing seven others in a matrix reporting structure.
- Conducted operational planning and analysis to recommend courses of action and supported the development of strategic responses and coordination with subject matter experts.
- Achieved significant cost savings by initiating a 22% staff downsizing while increasing productivity by an average of 13% across product lines. Saved $1.4 million and launched a 141-member offshore data center and HR call center within eight months, resulting in an overall saving of $3 million.
- Created industry-benchmarking metrics that tracked workforce performance, leading to the elimination of $9 million in annual expenses and earning outstanding performance recognition with the "Excel Award." Managed, developed, implemented, and monitored long-range budget planning and year-to-year budgets.
- Coordinated work plans with the project manager and client using MS Project. Developed documentation for training offshore data capture and HR call center teams and determined user/business/functional requirements. Created vision, scope, and use case documents, business process models, and diagrams to support project execution.
- Duration: 12/2006 - 07/2008
- Hour per week: 50
- Supervisor: Tom Littman (303-883-5076)
- Okay to contact this Supervisor: Yes
Sr. Dir, Data Production & Logistics/ISO/Six Sigma
IHS, INC
12.2001 - 12.2006
- As a Senior Operations Manager, I successfully led and managed a team of 650 personnel located in the US and Malaysia, consisting of direct reports, offshore staff, and contractors. I was responsible for overseeing a wide range of operational activities, including data management, content development, print services, offshore asset management, shipping and receiving, freight rate negotiations with major carriers, warehouse operations, inspections, CD and DVD production, inventory control, manufacturing, mail center operations, and order fulfillment. I was tasked with managing a budget of $9.3 million.
- I successfully executed data operations move and successfully relocated 80% of all data to a location in Malaysia, ensuring seamless and quality-focused data migration for the customer base. I reduced expenses by 10% and improved productivity by 40% by creating new manufacturing lines and operational performance benchmarks, reorganizing departments, and processes, and implementing computer-centric manufacturing.
- My efforts in improving processes and quality through the use of Six Sigma techniques resulted in a reduction of product returns from 42% to 2%, adding $2.5 million to the bottom line in the first year. Additionally, I was proficient in utilizing SQL queries for data manipulations.
- Duration:12/2001 - 12/2006
- Hour per week: 50
- Supervisor: Tom Littman (303-883-5076)
- Okay to contact this Supervisor: Yes
First Sergeant
302d Airlift Wing
01.2002 - 12.2005
- As an experienced Non-Commissioned Officer, I was tasked with ensuring the readiness of the enlisted force and executing the unit mission. My responsibilities included preparing personnel for deployment, communicating policy changes, maintaining discipline, and promoting professional development.
- I advised the commander on all aspects of enlisted personnel management, from mentoring to career progression and recognition. I also assisted in the preparation and execution of unit training and information programs.
- I worked closely with supervisors and members to resolve employee relations problems and promote good order and discipline. I monitored unit sponsorship programs, conducted orientation for newly assigned personnel, and performed quality force reviews to ensure timely processing of performance reports, awards, and promotions.
- I collaborated with the command chief master sergeant to ensure enlisted members were prepared to execute the mission and developed specific goals and objectives to address issues related to the enlisted force.
- I was responsible for supervising administrative actions, ensuring compliance with safety and security regulations, and facilitating leadership development programs. My keen knowledge of military regulations and practices allowed me to provide effective leadership and guidance to the enlisted force.
- Duration:01/2002 - 12/2005
- Hour per week: 16
- Supervisor: Carlton English (303-521-6948)
- Okay to contact this Supervisor: Yes
Adjunct Instructor
UNIVERSITY OF PHOENIX & DEVRY
01.2000 - 12.2002
- As an adjunct professor, I was responsible for developing and managing syllabus materials, selecting, and compiling assessments, assignments, and online activities to measure student performance against established learning objectives. I collaborated with the academic department chair to ensure alignment of course materials and curriculum. I reviewed any changes to courseware, including textbooks, with the academic department chair and full-time faculty.
- I applied effective training principles, techniques, and tools to design, develop, instruct, evaluate, and improve course content. I taught college students topics such as Microsoft applications, business communication, and advanced database concepts. I delivered lectures and provided counseling to students and maintained accurate records of grades.
- Duration:01/2000 – 12/2002
- Hour per week: 15
HR Mgr/Emp Relations/Training/HRIS System Mgr
IHS, INC
09.1998 - 12.2001
- As a key HR professional, I was responsible for the development and implementation of HR information systems to support the organization. My role involved managing HR operations and ensuring compliance for a 3000-person global organization. I provided guidance and support on employee relations issues and conducted investigations into EEO incidents and other HR problems.
- I streamlined the hiring process, cutting three weeks off the time-to-hire, and ensured full compliance with state and federal laws through effective communication with management. I also led a team of 10 HR staff and implemented HR technologies, such as the Total HR system, to improve HR processes and support HR service delivery.
- I was dedicated to fostering a company culture that emphasized efficiency and productivity, and I provided world-class HR support to employees, managers, and HR business partners globally. Through my expertise and experience, I successfully analyzed complex staffing issues and devised recruitment strategies, while also conducting benefit software training for employees.
- Duration:09/1998 - 12/2001
- Hour per week: 50
- Supervisor: Lili Seidman (303-521-5322)
- Okay to contact this Supervisor: Yes
Mgr Prod Operation, Maintenance, and Warehouse
FRITO-LAY
03.1997 - 09.1998
- Oversaw production operations, maintenance, and warehouse management.
- Conducted a thorough analysis of business rules and processes to identify areas for improvement.
- Applied advanced analytical and evaluation techniques, such as Six Sigma, benchmarking, metric/statistical analysis, and value stream mapping to improve business processes and outcomes.
- Implemented a capability model to optimize system performance.
- Duration:03/1997 – 09/1998
- Operations Resource & CI Point Person
- Hour per week: 65
- Supervisor: Darrell Zarr (303-574-1354)
- Okay to contact this Supervisor: Yes
Manufacturing & Sys Eng., Supvr. Employee Relations
CAMPBELL SOUP COMPANY
04.1995 - 03.1997
- Lead and managed all employee relations efforts within the organization, ensuring alignment with business objectives.
- Advised and supported the business on all employee relations matters, including disciplinarians, grievances, and performance issues.
- Contributed to the development of the Human Resource function by creating an employee relations strategy that aligned with the business.
- Advised on pay-related matters and ensured the company's HR policies were up to date with current ER legislation.
- Effectively managed a team of 5 in the employee relations department, driving the achievement of corporate objectives.
- Duration:04/1995 – 03/1997
- Hour per week: 40
- Supervisor: Mrs. Eleanor Maddox (903-784-3341)
- Okay to contact this Supervisor: Contact me first
Education
Master’s Degree - Computer Information Systems
University of Phoenix
Englewood, Colorado10.1999
AS - General Studies
Belleville Area College Illinois
Belleville, IllinoisAS - Electrical Technology, Information Management and Human Resource
Community College of the Air Force
Bachelor of Science - Management & Human Resources
Park University
Parkville, Missouri01.1992
Skills
- Business intelligence and analytics tools
- Strategic planning
- Business process improvement
- Requirements gathering
- Risk assessments
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Operational efficiency
- Leadership development
- Analytical thinking
- Project management
Affiliations
Rocky Mountain Senior Leadership Academy (RMSLA)
MILITARY
Retired, distinguished US Air Force career in active duty, guard, and reserves with an active Top Secret security clearance. Roles included (Acting)CCO, Command Chief, Chief Cyberspace Operations, and Reserve Management Superintendent, 1st Sergeant, NCOIC Orderly Room activities and Acting Social Action Officer duty.
CORE COMPETENCIES
Strategic Planning | Performance Management | Portfolio Management | Continuous Improvement | Enterprise Risk Management | Organizational Change Management | Workforce Planning | Systems Thinking | Critical Thinking | Creative Thinking | Operational Research | BIG Data Analysis | System Development Life Cycle (SDLC) | Agile Project Management | Rapid Development | Development Operations (Dev Ops) | Business Rule Systems Management (BRMS) | Blockchain for Healthcare
Timeline
Program Analyst GS-13
Department of Veterans Affairs, VA Office of Community Care
03.2020 - Current
Sr Data Analyst GS-12
Air Reserve Personnel Center (ARPC)
12.2018 - 03.2020
Management and Program Analysis “Acting (CCO)
Air Reserve Personnel Center (ARPC)
05.2016 - 12.2018
Sr. Project Manager (Contractor)
ProBuild
08.2015 - 04.2016
Sr. Project Manager (Contractor)
Charter Communications
03.2015 - 08.2015
Command Chief Master Sergeant
302d Airlift Wing
05.2012 - 05.2016
Owner
Allstate Agency
04.2012 - 12.2014
Vice President of Operation/IT Project Manager
RIGOR Engineering
12.2010 - 08.2012
Sr. Dir IT, Critical Information Development Sys
IHS, INC
07.2008 - 09.2010
Sr. Dir Global Data Accumulation/IT Project
IHS, INC
12.2006 - 07.2008
First Sergeant
302d Airlift Wing
01.2002 - 12.2005
Sr. Dir, Data Production & Logistics/ISO/Six Sigma
IHS, INC
12.2001 - 12.2006
Adjunct Instructor
UNIVERSITY OF PHOENIX & DEVRY
01.2000 - 12.2002
HR Mgr/Emp Relations/Training/HRIS System Mgr
IHS, INC
09.1998 - 12.2001
Mgr Prod Operation, Maintenance, and Warehouse
FRITO-LAY
03.1997 - 09.1998
Manufacturing & Sys Eng., Supvr. Employee Relations
CAMPBELL SOUP COMPANY
04.1995 - 03.1997
AS - General Studies
Belleville Area College Illinois
AS - Electrical Technology, Information Management and Human Resource
Community College of the Air Force
Bachelor of Science - Management & Human Resources
Park University
Master’s Degree - Computer Information Systems
University of Phoenix
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