Summary
Overview
Work History
Education
Skills
Timeline
Generic

Otishea Pierce

Concord,NC

Summary

Knowledgeable Service Representative adept at resolving customer concerns and building retention. Proficient in scheduling appointments, updating accounts and managing calendars. Offering Number years of customer relations experience and a deep understanding of Industry.

Overview

12
12
years of professional experience

Work History

Associate Customer Service Representative

Wells Fargo
Charlotte, Carolina
07.2019 - Current
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Overhauled operational workflow to launch product and service into new processing platform.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.

Optum/United Health Care
10.2013 - 06.2019
  • North Carolina — Customer
  • Care Professional for MA West, My responsibilities are speaking with participants, brokers, navigators and exchange representatives regarding billing and payment, as well as questions regarding state-exchange customers
  • In addition, I educate members about the details/o ers of their plans, schedule appointments with members’ insurance providers, process member payments while requesting member ID cards and
  • Ering website support, and document all calls which enables both call research for the purpose of issues and routing calls to appropriate departments for the purposes of delegation and closure.

Packer and Shipper

S&D Co ee and Tea
Concord, NC
12.2011 - 11.2012
  • I attended daily team meetings to assess production requirements, packed and palletized products for shipping, and maintained accurate records of daily production

Order Puller

Pass & Seymour/Legrand
Concord, NC
04.2010 - 11.2011
  • My responsibilities included but were not limited to selecting orders based on customer needs, using RF scanners and wrist scanners

Education

Diploma - undefined

Hampton High School

Human Services -

Purdue Global University
Florida City, FL
03.2019

Skills

  • Multitasking, Time
  • Management,
  • Detail-Oriented, Customer
  • Service, Social and
  • Communication, Critical
  • Thinking, Organizational and
  • Team Building
  • Courteous with Strong Service Mindset

Timeline

Associate Customer Service Representative

Wells Fargo
07.2019 - Current

Optum/United Health Care
10.2013 - 06.2019

Packer and Shipper

S&D Co ee and Tea
12.2011 - 11.2012

Order Puller

Pass & Seymour/Legrand
04.2010 - 11.2011

Diploma - undefined

Hampton High School

Human Services -

Purdue Global University

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Otishea Pierce