OTIS R COACHMAN
Toms River,NJ
Summary
Dedicated and results-driven Project Manager with a proven track record of successfully planning, executing, and delivering projects on time and within budget. With 5 years of experience in project management, I possess a deep understanding of project lifecycles, risk assessment, and resource allocation. My expertise extends to team leadership, stakeholder communication, operations and process optimization, enabling me to drive project success while fostering collaborative relationships. I am committed to continuous improvement, using data-driven insights and innovative strategies to achieve project goals.
Overview
18
18
years of professional experience
Work History
Operations Manager
T-Mobile
07.2021 - 09.2023
- Responsible for managing operational performance for 116 Retail locations in the Ohio Valley, NJ and Eastern PA.
- Created and delivered presentations regarding new projects, updates, and outcomes for the East.
- Oversaw construction and rebuilds of 20 locations in partnership with the Facilities, Asset Protection, and Business Continuity teams.
- Supported the merger of 3 different brands (Sprint, Metro & T-Mobile) by aligning field teams to policies, procedures, and systems.
- Worked with HQ on new initiatives and provided field resources for speed to market on launches.
- Cross partnership with the Technology team to drive initiatives and manage project rollouts in the East.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized or ineffective practices.
System Project Manager
Sprint
07.2016 - 07.2021
- Managed system projects and held ownership of internal communications and production support post launch.
- Proactively communicate with customers, peers and stakeholders to ensure timely status updates and resolution of any issues.
- Liaison between end users, business stakeholders and IT for any system related changes or issues
- Develop and Update documentation on new system updates and processes
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Negotiated and managed third-party contracts related to project deliverables.
Store Manager
Sprint
03.2015 - 07.2016
- Complete employee observations and monthly one on ones
- Analyze performance in all metrics to develop an action plan for improvement.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Sprint Corp
03.2013 - 02.2015
- Complete daily observations forms and monthly one on ones
- Made sure team was at 100% completion for all required training
- Analyze performance in all metrics and develop an action plan for improvement
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Lead Retail Consultant /
Sprint
08.2009 - 04.2013
- Handled and resolved customer escalation issues.
- Maintained comprehensive knowledge of company offerings.
- Oversaw sales floor with practiced eye and dedication to timely customer service.
- Met key performance objectives for sales and customer satisfaction on consistent basis.
- Built loyal customer base by cultivating and deepening relationships.
- Consulted with customers to develop effective solutions to meet product, service or account issue needs.
- Analyzed problematic areas to provide recommendations and solutions.
- Supervised an average of 15 coworkers.
Retail Consultant
Sprint Corp
09.2005 - 07.2009
- Provided excellent customer service
- Over achieved sales quotas by an average of 145%
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized service.
Education
Project Management Certification -
Villanova University
Villanova, PASkills
- Project Management
- Effective Communication across Multiple Platforms
- Diversity, Inclusion and Development Focused leadership
- Sales and Sales Operations
- New Product Introduction Strategies
- Change Management/Control Processes
- Project Planning
- Managing Multiple Projects
- Systems Implementations
- Microsoft Office 365 (MS Teams, Office, Word, Excel, PowerPoint, One Note, MS Forms)
Additional Information
Currently in the process of completing SCRUM Master Certification
Timeline
Operations Manager
T-Mobile
07.2021 - 09.2023
System Project Manager
Sprint
07.2016 - 07.2021
Store Manager
Sprint
03.2015 - 07.2016
Assistant Manager
Sprint Corp
03.2013 - 02.2015
Lead Retail Consultant /
Sprint
08.2009 - 04.2013
Retail Consultant
Sprint Corp
09.2005 - 07.2009
Project Management Certification -
Villanova University
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